06) Planning

We need to create a quality management system (QMS) planning tool, "QMSxxx ISO 9001 Theatre workbook", to ensure that all relevant QMS aspects (requirements, risks, changes) are captured and that the QMS delivers its intended output. Through this workbook we plan and manage:

a) Compliance to ISO 9001:

 - Standard checklist.

b) Process Ownership & Communication - RASICs (Responsible, Accountable, Supporting, Informed, Consulted):

- For all Quality processes.

c) Quality Objectives:

- Formulated in a SMART structure: Specific, Measurable, Agreed/Assigned, Realistic, Time-based.

- Flow from Arcola's IMS company level objectives (see 06 Planning under 00 IMS).

- Arcola's Quality objectives are (2019):

    QMS-01 Integrate other management systems with QMS and build Risk and Change management processes (System management). Ben Todd

    QMS-02 Grow revenue through ticket sale, funding and co-producers. Leyla Nazli.

    QMS-03 Improve scheduling & prioritising of projects and their requirements together with HR availability (Project portfolio management). Leyla Nazli.

    QMS-04 Identify compliance needs and ensure adequate resource for compliance activity (Project model). Jermu Pulli.

    QMS-05 Increase resolution and efficiency of Production Model to standardise activity (Production Model). Steve Haygreen

    QMS-06 Compliance of suppliers and their products. Identification and Traceability (Supply chain management). Simon Mylius.

    QMS-07 ENTER NAME (Customer engagement). Richard Kemp-Harper.

- Each of the above Quality objectives has a quality goal and a plan to reach it. 

d) Risks:

 - Risks include Threats and Opportunities.

 - We are using international best-practice per ISO 31000:2009 Risk management - Principles and Guidelines

 - Risk assessment approach is to: i) Identify events, ii) Identify sources and consequences, iii) Evaluate the magnitude of risk. 

 - Risk management approach is to: i) Identify existing controls, ii) Identify further controls, iii) Decide strategy, iv) Implement decided controls and v) Monitor risk.

e) Changes to QMS:

 - Based on Improvement needs.

 - As required by Risk management.

 - As required by external changes (requirements, SWOT, Interested parties, etc).

f) Schedule of QMS annual delivery:

- Scheduled activities for System level management.

- Scheduled activities for each Quality process.

- Scheduled delivery of Quality objectives.