This guide is focused on ensuring a positive volunteer experience through effective volunteer management while volunteers are on program. Take a look at this video to learn more
This document was created to give you some inspiration on how to get to know volunteers, practice conflict resolution skills personally and with a group, and things to keep in mind when dealing with differences on program
VOLUNTEER WAIVER: All volunteers must complete this waiver and hold harmless agreement before being accepted to volunteer.
CODE OF CONDUCT: All volunteers must sign the Code of Conduct before joining a program and review on arrival.
CHILD PROTECTION CODE OF CONDUCT: All volunteers must sign this Child Protection Code of Conduct before joining a program, and review on arrival.
VOLUNTEER FORECAST MODEL: Defines and explains the forecast model that we use to schedule volunteers to our programs.
TRANSLATING DOCUMENTATION: How to correctly translate the volunteer hold harmless waivers, code of conduct, and child protection policy, and how these should be retained.
BREAK POLICY: Provides an overview of the volunteer break policy so there is a fair and consistent approach across all programs that prioritizes the mental health of our volunteers.
STAFF WAIVER PROCESS: Outlines how we coordinate staff visiting programs and collect and retain their paperwork.
VISA REQUEST LETTERS: Outlines the process and communication when a volunteer requests a visa letter in order to join our program.
COORDINATING VOLUNTEER GROUPS: The document outlines how we coordinate volunteer groups.
EXTENSION GUIDELINES: The document outlines how we manage volunteer extensions.
VOLUNTEER COMMUNICATION: This document outlines the communication sent to volunteers at each stage of the coordination process.
COORDINATING VOLUNTEERS IN A RAPID RESPONSE: This document outlines how we coordinate volunteers in a rapid response.
AHAH FAQs: Frequently asked questions from volunteers with canned responses to support staff in answering.
VOLUNTEER REQUEST PROCESS: To outline the ideal process around requesting volunteers.