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overview
overview
The Household Prioritization framework and process was created to facilitate an impartial, transparent, consistent, contextualized approach for how All Hands and Hearts determines whom to assist and in what order. This framework supports AHAH’s ability to use reliable data to make decisions, communicate our activities and selection criteria internally and externally, and reduce bias and subjectivity in the selection and prioritization process.
The process is initiated and managed within the Operations Department to enable an accurate reflection of the local context and ensure the program team is able to successfully and respectfully conduct the needs and vulnerability assessment. However, elements of the process involve inputting data into the Operational Data System (ODS) within Salesforce which is built and managed by the IT Department. The ODS produces the prioritization scores and enables AHAH to track and report important information for Impact Analysis and Development reporting purposes.
RESOURCES & TRAINING
This is the main document that is crucial to review prior to using the process. This document will orient users to the framework, process, all supporting documents, FAQ’s and assessment questionnaires.
To gain a comprehensive understanding of the process, watch the following video as it complements the Household Prioritization Framework and Process Overview document.
The objective of this training is to help AHAH representatives understand how various factors can affect how an individual copes post-disaster and how they respond to and interact with you. Representatives will learn how to appropriately interact with beneficiaries which is especially important while engaging with survivors during the questionnaire and prioritization process.
Step by step guides and videos on how to use the BPP in the ODS (Salesforce). There are multiple short documents and videos that cover: Steps to take in Salesforce when someone requests assistance; How to get additional guidance within Salesforce; Instruction on how to schedule an interaction; Instructions to find or update an existing case.
Mandatory training that explains how to protect and safely use personal data of the potential beneficiaries. These videos are assigned during staff onboarding in Disaster Ready but should be watched again as a refresher prior to involvement in the prioritization process.
STEPS TO TAKE TO INITIATE THE HPP
1) Program Contextualization: The purpose of this process step is to consider and define decisions and data points during program startup to ensure the Household Prioritization process appropriately reflects the local context. The items to be considered fall into two categories; process changes, and questionnaire/data point changes.
2) Needs and Vulnerability Assessment (Questionnaire Template): Using the data points defined during program contextualization, the questionnaire template will be copied and edited specifically for the program. The template will be owned by the program’s Response/Recovery Manager and live within the program’s Google Drive folder. The program team will be granted commenting access but editing access will be restricted to prevent any accidental changes or release of different versions.
3) Operational Data System (Salesforce): Using the data points defined during program contextualization, the Operational Data System may be adjusted. This could involve adding additional response options or data points within Salesforce to mirror the questionnaire. The program’s Response/Recovery Manager will initiate these changes with IT by highlighting the changes made in the questionnaire, sharing the document and communicating the adjustments directly with the Program Data Manager, Lauren Kean, at lauren.k@allhandsandhearts.org.
SUPPORT
SUPPORT
OPERATIONAL SUPPORT
All questions, concerns and feedback regarding the Household Prioritization process and questionnaire should be directed to your relevant Operations Response/Recovery Manager. They will either be able to address it or escalate it to the appropriate member of the Ops management team.
IT SUPPORT
The IT team collaborates across the organization to support the different departments ("business lines") in achieving their business goals. The IT Support page on the portal will help you navigate the different routes to get the right support with your problem.
Please visit the ODS User Guides & Videos portal page for guidance documents and instructional videos if you need help entering or editing information in the ODS.
For questions about the ODS that need immediate support, ongoing activity related to the optimization of the ODS, or program-related data found in the ODS, contact Izzy Smith - Chief Information Officer at izzy@allhandsandhearts.org.
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