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Need Help?
Need Help?
This page is all about helping you navigate the different routes to get the right support with your problem.
This general service email address (ITandLogisticsSupport@allhandsandhearts.org) works for any and every IT and logistics issue.
Use this email (salesforcesupport@allhandsandhearts.org) for any help regarding our Salesforce implementation; access issues, etc.
Use this email (websitesupport@allhandsandhearts.org) for any help regarding our website our any other web development efforts. Check out our web development pages for more information how to request changes.
For requesting volunteers to have access to AHAH business systems (google drive, Salesforce etc.)
Help for our operational data system; head over to our issue form portal page to understand the most appropriate way to get help with your issue.
View this page to find information on outages, issues, or downtime in our software systems.
Use this email (datareporting@allhandsandhearts.org) for any help regarding data reporting requests and/or tableau dashboards.
Email Support Best Practices
Don't comment at support email addresses in google docs/slides/sheets etc.
Don't cc the support line on email chains -
Either send a separate email to the support line;
Or, if there is still ongoing discussion and you aren't ready to submit a formal request, loop in relevant IT&Logs team member as applicable
Pro Tip: All of the IT support lines all go to the same place! When in doubt, use any one of them and your support case will be directed to the correct team member
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