Household Prioritization Process (hPP) User Guides & Videos

[Document] How to get additional guidance in Salesforce using the toggle switch and help icon

[Video] How to get additional guidance in Salesforce using the toggle switch and help icon

[Document] Instructions on how to schedule an interaction in Salesforce

[Video] Instructions on how to schedule an interaction in Salesforce

[Document] Instructions to find or update existing community member information in Salesforce

[Video] Instructions to find or update existing community member information in Salesforce

[Document] Steps to take in Salesforce when a homeowner asks for assistance 

[Video] Steps to take in Salesforce when a community member asks for assistance