The below sections are generally aimed at Volunteer Coordination Managers (VCMs)
Understand how we send the standard, transactional coordination emails via Salesforce
Learn how we use Salesforce to support the completion of volunteer paperwork on arrival on program.
How we use Salesforce to manage groups coming to programs
How we forecast and manage day volunteers in Salesforce to ensure the team have visibility
Understand how to leverage technology to support the review and coordination of applications under DM12
How to manage program arrival days for volunteer applications
How we manage and troubleshoot volunteer background and motor vehicle checks
The below sections are generally aimed at Volunteer Relation Coordinators (VRCs)/Program team members
How to manage unscheduled arrivals on program
How to manage volunteer groups who will be completing their paperwork on arrival
How to track and understand the impact of sickness and breaks on volunteer output
The below sections are generally aimed at Alumni Engagement: