Customer Credit Note Transaction Type

A Credit Note is a receipt given to a customer who has returned goods, which can be offset against future purchases.

This topic covers how to setup a Customer Credit Notes Transaction Type.

All of these fields and tabs are explained in detail in the Transaction Type topic, here.

What you'll find on this page

• Start here

• Transaction Types

• Templates

• Reporting

• User Access

• Accounting Setup

Start here

1. Navigate to Setup > Transaction Types > Edit.

2. Click Add. A new record will appear at the bottom of the screen. You will note that some fields are auto-populated already.

Transaction Types

The defaults for Transaction Types only require a small amount of change. The only fields to change are:

1. Description - Enter 'Customer Credit Notes'.

2. Code - Enter 'CC'. This is the 'nickname' of the Transaction Type.

3. Contacts - Select Customers - All. This allows you to create a Credit Note for all customers.

4. Staff - Select Rep. This is so that you can know who's commission to adjust.

5. Accounting - Check the check box. This allows Customer Invoice transactions to debit or credit specific accounts.

Templates

A template can be setup for Customer Credit Notes. More on Templates here.

Reporting

Customer Age Analysis

This is an instant statement of a customer against time. More on Customer Age Analysis here.

You can add Customer Credit Notes here to show as Credit Notes on your Customer Age Analysis.

User Access

This allows you to set access levels for specific users when it comes to creating, and editing, Customer Invoices. This is useful when you need exercise control against job roles.

Set the Users, Roles, Role Settings, User Roles, and User Settings as laid out in the User Access topic - more here.

Accounting Setup

Because this Transaction Type affects accounting, we need to setup which accounts are credited and debited by this Transaction Type.

Navigation

Setup > Accounting > Transaction Types > Customer Credit Notes.

The only fields you need to change are the following:

1. VAT Type- Select 'Standard - 15%'.

2. Dr Category- Select 'Sales'. This determines what Account Category will be debited by default. 'Sales' will then Debit the Customer Account by default on the Transaction.

3. Dr Account - Select 'Sales'. This sets the Customer Credit Note so that you debit your Sales account and credit your customer.

4. Cr Category- Select 'Receivables'. This will automatically assign your Customer account to be credited.