Top Frequently Asked Questions

1. Is there a Handbook that explains how you manage rentals?   Yes, please see the Owner's Handbook.

2. How can I update my preferences?  CLICK HERE -> Owner Preferences

3. Do you have a Self Service Help Center?  Yes, see Self Service Tools.

4. What are the six things every Rental Owner needs to know? See "6 Things Guide"

Maintenance

1. What happens when my property has a maintenance issue?

2. What is Rentor's policy regarding emergency maintenance?

3. What does "Maintenance Limit $500.00" on the Work Order mean? 

4. Does Rentor conduct scheduled property drive-bys?

5. How can I sign up for recurring Property Condition Reviews?

6. Why do you recommend regular preventative maintenance checks?

7. When should I replace or repair a home feature?

8. What should I do if my property receives a warning or ticket?

9. What should I do if water is off or not in my name at my vacant property?

10. Does Rentor winterize my vacant property?

11. What should I do if gas and/or electricity are off or not in my name at my vacant property?

12. Do I have to take care of all repairs at my property?

13. What is the Property Turnover process?

14. What are common turnover repairs at Rentor properties?

15. What are the consequences of not doing certain repairs?

16. How do bids and invoices work?

17. Do you mark up invoices from vendors?

18. What is the Maintenance Coordination Fee (MCF)?

19. What are the current In-House maintenance rates?

20. How does Rentor communicate maintenance policies to tenants?

21. How does Rentor handle reports of suspected mold?

22. How does Rentor handle pests / rodent issues?

23. How does Rentor handle units that are occupied but become uninhabitable?

24. What is Rentor's policy regarding property owners conducting / performing their own repairs?

25. What are some of the California Civil Code that need to be followed?

26. What is the difference between a capital improvement and maintenance?

27. What are Tenant's Rights to Withhold Rent - "Repair or Deduct"?

28. What type of renovations / upgrades does Rentor recommend to improve my property?

29. What happens once an Rentor Team Member receives keys / possession of a unit? 

30. Can I ban satellite dishes from being installed?

31. What happens if my property gets graffitied?

32. Is there a law requiring deadbolts?

33. What are the top 10 maintenance tasks to reduce property issues?

Home Automation https://www.pointcentral.com/ 

Tenant Placement

1. How much will my property rent for?

2. Do you charge anything to place a tenant?

3. How long does it take to find a tenant?

4. What criteria do you use to screen tenants?

5. Can I be involved in tenant selection?

6. Why can’t I get a copy of my Tenant’s credit report?

7. Why do utilities need to be on at my vacant unit?

8. Does Rentor market units while a tenant is still living there?

9. How can I reduce the risk of a break-in while my property is vacant?

10. When is my property ready to be listed and marketed?

11. Why is month to month the recommended term for all tenancies and upon lease expiration? 

12. What information is in a lease agreement?

13. Is there a non-smoking policy inside the house? 

14. Why doesn't the lease last for an entire year?

15. Where can I access Rentor's standard lease agreement?

16. What is Rentor's  pet policy?

17. Where do listings for my property appear?

18. Do I have to provide a lease?

19. How does the application process work for tenants?

20. Why isn't my vacant property renting?

21. Does Rentor work with Section 8?

22. What is a codebox and how does it work?

Move Outs

1. What is the move out process?

2. Should the locks be replaced or rekeyed?

3. How can I notify you that I would like to not renew a lease or to terminate a month to month tenancy?

4. What are these turnover expenses and how do I get reimbursed from the security deposit?

5. What happens if the Tenant moves out before their lease expires? (Lease Break)

6. What are the typical life expectancy ranges for materials and components?

Property Compliance

1. Can Rentor facilitate property compliance activities?

2. Should I get a full lead inspection or a pre-inspection?

3. Who pays taxes at my property?

4. Why does my property need a lead inspection?

5. What are the penalties of noncompliance?

6. Can I, as the Property Owner, be held liable for the criminal acts of others on my property?

7. What is Rentor's liability in relation to the Management of the property?

ACCOUNTS

1. How do I reset my Online portal password?

2. Why can't I access my portal?

3. Can I give someone else access to my portal?

4. How do I change my bank account information?

5. What kinds of bank accounts can I link in my portal?

6. How do I adjust what kinds of email notifications I receive from Rentor?

7. What are your cyber security / data security policies?

Transfer Management

1. What are all the professional property management companies in Humboldt County?

Leasing Only Service

1. How do I sign up for Leasing Only Services?

2. How can I share with you my preferences for you leasing the property?

3. How does your "Quality Tenant Placement" Leasing Only Service work?

4. How much will my property rent for?

5. What are your fees for Leasing Only Services?

6. Can I be involved in tenant selection?

EVICTION Only Service

1. How do I sign up for your Eviction Only Service?

2. How does your Eviction Only Service work? 

Broker Compliance

1. Click here to read the Broker Compliance FAQ

2. Property Management and Landlord/Tenant Law FAQ

3. AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ

Emergency Protocols - Business Continuity Planning

1. How is Rentor responding to Coronavirus (COVID-19)? 

2. Natural Disasters: What Are Your Responsibilities as a Landlord?

3. Earthquake Preparedness