Getting Started

FAQ > Getting Started 

1. How do I sign up for Management Services?

2. What is the best way to communicate with the Rentor Team?   Text / Email / Call

3. What questions should I ask when I'm looking for a Property Manager for my property?

4. How can I share with you my preferences for managing the property?

5. What do I need to get started?

6. What are RPM's guarantees?

7. What is owner portal two-factor authentication?

8. What condition does a property need to be in before RPM can take it on?

9. Why does RPM require landscaping / yard care services for all properties?

10. Can I leave items or other personal property on the premises? 

11. What does RPM's management agreement look like?

12. What is RPM's Code of Ethics?

13. What are RPM's Service Standards?

14. How much does RPM charge?

15. How do I use KeyMe to send RPM a virtual copy of my keys?

16. What areas does RPM serve?

17. Who pays the utility bills at my property?

18. How do I give RPM authority to manage my PG&E account?

19. Can RPM facilitate access to my property for deliveries/maintenance?

20. Do I need to register my owning entity in the state of California?

21. What is a portfolio review call?

22. What paperwork do I need to complete in order to transfer a Section 8 property between management companies?

23. Can RPM perform inspections on my tenanted property?

24. How does RPM handle On-Site Resident Managers?

25. How does RPM handle utilities at a multi-unit building?

26. How do I use the owner's dashboard?

27. How do I make an Owner Contribution?

28. As a new RPM customer, what are my responsibilities?

29. What is your policy regarding property owners communicating with tenants?

30. Can RPM help with tasks that are outside normal scope of service?

31. What happens with my vacant unit after my kickoff call?

32. What are the insurance requirements?

33. What kind of licensing does RPM have?

34. What are the duties of a Fiduciary in Property Management?

35. What is the full list of services RPM provides?

36. Who oversees or supervises our specific property? 

37. Should we contact this person directly with questions? 

38. Do we have direct communications with this person?

39. How does RPM handle lease expirations / renewals?

40. How do I send you the annual FTB withholding paperwork?

41. Can I attend showings & inspections?