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Owner Portal
  • Home
  • Self Service Tools
    • Online Portal Overview
    • Full Month Owner Statement
    • Best.RPM101.com
  • FAQ
    • Control Center
    • Handbook
    • Getting Started
      • How do I sign up for Management Services?
      • What is the best way to communicate with the RPM Team? Text / Email / Cal
      • What questions should I ask when I'm looking for a Property Manager for my
      • How can I share with you my preferences for managing the property?
      • What do I need to get started?
      • What is Owner Portal Two-Factor Authentication?
      • What condition does a property need to be in before RPM can take it on?
      • Can I leave items or other personal property on the premises?
      • What does RPM's management agreement look like?
      • What is RPM's Code of Ethics?
      • What are RPM's Service Standards?
      • How much does RPM Charge?
      • How do I use KeyMe to send RPM a virtual copy of my keys?
      • What areas does RPM serve?
      • Who pays the utility bills at my property?
      • How do I give RPM authority to manage my PG&E account?
      • Can RPM facilitate access to my property for deliveries/maintenance?
      • Do I need to register my owning entity in the state of California?
      • What is a portfolio review call?
      • What paperwork do I need to complete in order to transfer a Section 8 prope
      • Can RPM perform inspections on my tenanted property?
      • How does RPM handle On-Site Resident Managers?
        • Real Property Management: on-site manager compensation
      • How does RPM handle utilities at a multi-unit building?
      • How do I use the owner's dashboard?
      • How do I make an Owner Contribution?
      • As a new RPM customer, what are my responsibilities?
      • What is your policy regarding Property Owners communicating with Tenants?
      • Can RPM help with tasks that are outside normal scope of service?
      • What happens with my vacant unit after my kickoff call?
      • What are the insurance requirements?
      • What kind of licensing does RPM have?
      • What are the duties of a Fiduciary in Property Management?
      • What is the full list of services RPM provides?
      • Do I qualify for the RPM Rental Rewards program?
      • How does RPM handle lease expirations / renewals?
      • How do I send you the annual FTB withholding paperwork?
      • Map.RPM101.com
      • Why does RPM require landscaping / yard care services for all properties?
      • Can I attend showings & inspections?
      • Disclosures.RPM101.com
    • Guarantees
    • Specials
    • New Client Onboarding Experience
      • What is RPM's 100 Day "New Client" Experience?
    • Rent and Payments
      • Does RPM hold a balance on my account?
      • How do you handle invoices if they should charged to the Tenant?
      • What should I do if my tenant is not paying their water bills or has not tr
      • What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
      • How can I pay down my balance with RPM?
      • Why are there court fees on my ledger?
      • When is rent deposited into my bank account?
      • What are the "transfer" line items in my ledger?
      • Why is there a utility charge on my Owner Statement that says "Tenant Charg
      • What do you do if rent is late?
      • How do late fees work?
      • What Tenant Admin Fees do Tenants pay directly to RPM?
      • Why haven't I received my transfer for this month's rent yet?
      • Why didn't I receive full rent this month if my tenant moved in last month?
      • What happens to my tenant's security deposit if I raise the rent?
      • When does RPM file for eviction?
      • How do evictions work?
      • What happens to the back rent my evicted tenant owes?
      • Does RPM send out Form 1099?
      • Why does the 1099 not match with total from the Owner Statement reports?
      • Where do I put mileage on my Schedule Form 1040?
      • As an Individual Property Owner or an LLC or other entity that owns the Ren
      • Why did a payment fail?
      • How do Section 8 payments work with RPM?
      • How do I request that RPM increase the rent?
      • What does "Full Month Owner Statement Cycle" mean?
      • Why do utilities need to be in my name as the Owner?
    • Maintenance
      • What happens when my property has a maintenance issue?
      • What is RPM's policy regarding emergency maintenance?
      • What does "Maintenance Limit $500.00" on the Work Order mean?
      • Does RPM conduct scheduled property drive-bys?
      • How can I sign up for recurring Property Condition Reviews?
      • Why do you recommend regular preventative maintenance?
      • When should I replace or repair a home feature?
      • What should I do if my property receives a warning or ticket?
      • What should I do if water is off or not in my name at my vacant property?
      • Does RPM winterize my vacant property?
      • What should I do if gas and/or electricity are off or not in my name at my
      • Do I have to take care of all repairs at my property?
      • What is the RPM Property Turnover process?
      • What are common turnover repairs at RPM properties?
      • What are the consequences of not doing certain repairs?
      • How do bids and invoices work?
      • Do you mark up invoices from vendors?
      • What is the Maintenance Coordination Fee (MCF)?
      • What are the current In-House maintenance rates?
      • How does RPM communicate maintenance policies to tenants?
      • How does RPM handle reports of suspected mold?
      • How does RPM handle pests / rodent issues?
      • How does RPM handle units that are occupied but become uninhabitable?
      • What is RPM's policy regarding property owners conducting their own repairs
      • Can I ban satellite dishes from being installed?
      • What are some of the California Civil Code that need to be followed?
      • What is the difference between a capital improvement and maintenance?
      • What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
      • What type of renovations / upgrades does RPM recommend to improve my proper
      • What happens once an RPM Team Member receives keys / possession of a unit?
      • What happens if my property gets graffitied?
      • Is there a law requiring deadbolts?
      • What are the top 10 must-do maintenance tasks to reduce property issues?
    • Tenant Placement
      • How much will my property rent for?
      • Do you charge anything to place a tenant?
      • How long does it take to find a tenant?
      • What criteria do you use to screen tenants?
      • Can I be involved in tenant selection?
      • Why do utilities need to be on at my vacant unit?
      • Does RPM market units while a tenant is still living there?
      • How can I reduce the risk of a break-in while my property is vacant?
      • When is my property ready to be listed and marketed?
      • Why is month to month the preferred term for all tenancies and upon lease e
      • What information is in a lease agreement?
      • Is there a non-smoking policy inside the house?
      • Why doesn't the lease last for an entire year?
      • Where can I access RPM's standard lease agreement?
      • What is RPM's pet policy?
      • Where do listings for my property appear?
      • Do I have to provide a lease?
      • How does the application process work for tenants?
      • Why isn't my vacant property renting?
      • Does RPM work with Section 8?
      • Why can’t I get a copy of my Tenant’s credit report?
      • What is a codebox and how does it work?
    • Move Outs
      • What is the move out process?
      • Should the locks be replaced or rekeyed?
      • How can I notify you that I would like to not renew a lease or to terminate
      • What are these turnover expenses and how do I get reimbursed from the secur
      • What happens if the Tenant moves out before their lease expires? (Lease Bre
      • What are the typical life expectancy ranges for materials and components?
    • Compliance
      • Can I, as the Property Owner, be held liable for the criminal acts of other
      • What is RPM's liability in relation to the Management of the property?
    • Accounts
      • What kinds of bank accounts can I link in my portal?
      • What are your cyber security / data security policies?
    • Transfer Management
      • What are all the professional property management companies in Humboldt Cou
      • I'd like to transfer management to RPM from a different Property Manager, h
      • Why choose RPM?
    • Leasing Only Service
      • How does your "Quality Tenant Placement" Leasing Only Service work?
      • How can I share with you my preferences for you leasing the property?
      • How do I sign up for Leasing Only Services?
      • What are your fees for Leasing Only Services?
    • Eviction Only Services
      • How do I sign up for your Eviction Only Service?
    • Broker Compliance
      • Property Management and Landlord/Tenant Law FAQ
      • AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
    • Emergency
      • Natural Disasters: What Are Your Responsibilities as a Landlord?
      • How is RPM responding to Coronavirus (COVID-19)?
        • COVID-19 Updates
        • COVID-19 Resources
        • COVID-19 Resources
        • COVID-19 Cleaning Guidelines
        • COVID-19 Financial Relief
          • COVID-19 Rent
        • COVID-19 Terms
    • Earthquake Preparedness
  • What are the basics of Property Management?
  • Contact Support
  • Communication
  • Log In
Owner Portal
  • Home
  • Self Service Tools
    • Online Portal Overview
    • Full Month Owner Statement
    • Best.RPM101.com
  • FAQ
    • Control Center
    • Handbook
    • Getting Started
      • How do I sign up for Management Services?
      • What is the best way to communicate with the RPM Team? Text / Email / Cal
      • What questions should I ask when I'm looking for a Property Manager for my
      • How can I share with you my preferences for managing the property?
      • What do I need to get started?
      • What is Owner Portal Two-Factor Authentication?
      • What condition does a property need to be in before RPM can take it on?
      • Can I leave items or other personal property on the premises?
      • What does RPM's management agreement look like?
      • What is RPM's Code of Ethics?
      • What are RPM's Service Standards?
      • How much does RPM Charge?
      • How do I use KeyMe to send RPM a virtual copy of my keys?
      • What areas does RPM serve?
      • Who pays the utility bills at my property?
      • How do I give RPM authority to manage my PG&E account?
      • Can RPM facilitate access to my property for deliveries/maintenance?
      • Do I need to register my owning entity in the state of California?
      • What is a portfolio review call?
      • What paperwork do I need to complete in order to transfer a Section 8 prope
      • Can RPM perform inspections on my tenanted property?
      • How does RPM handle On-Site Resident Managers?
        • Real Property Management: on-site manager compensation
      • How does RPM handle utilities at a multi-unit building?
      • How do I use the owner's dashboard?
      • How do I make an Owner Contribution?
      • As a new RPM customer, what are my responsibilities?
      • What is your policy regarding Property Owners communicating with Tenants?
      • Can RPM help with tasks that are outside normal scope of service?
      • What happens with my vacant unit after my kickoff call?
      • What are the insurance requirements?
      • What kind of licensing does RPM have?
      • What are the duties of a Fiduciary in Property Management?
      • What is the full list of services RPM provides?
      • Do I qualify for the RPM Rental Rewards program?
      • How does RPM handle lease expirations / renewals?
      • How do I send you the annual FTB withholding paperwork?
      • Map.RPM101.com
      • Why does RPM require landscaping / yard care services for all properties?
      • Can I attend showings & inspections?
      • Disclosures.RPM101.com
    • Guarantees
    • Specials
    • New Client Onboarding Experience
      • What is RPM's 100 Day "New Client" Experience?
    • Rent and Payments
      • Does RPM hold a balance on my account?
      • How do you handle invoices if they should charged to the Tenant?
      • What should I do if my tenant is not paying their water bills or has not tr
      • What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
      • How can I pay down my balance with RPM?
      • Why are there court fees on my ledger?
      • When is rent deposited into my bank account?
      • What are the "transfer" line items in my ledger?
      • Why is there a utility charge on my Owner Statement that says "Tenant Charg
      • What do you do if rent is late?
      • How do late fees work?
      • What Tenant Admin Fees do Tenants pay directly to RPM?
      • Why haven't I received my transfer for this month's rent yet?
      • Why didn't I receive full rent this month if my tenant moved in last month?
      • What happens to my tenant's security deposit if I raise the rent?
      • When does RPM file for eviction?
      • How do evictions work?
      • What happens to the back rent my evicted tenant owes?
      • Does RPM send out Form 1099?
      • Why does the 1099 not match with total from the Owner Statement reports?
      • Where do I put mileage on my Schedule Form 1040?
      • As an Individual Property Owner or an LLC or other entity that owns the Ren
      • Why did a payment fail?
      • How do Section 8 payments work with RPM?
      • How do I request that RPM increase the rent?
      • What does "Full Month Owner Statement Cycle" mean?
      • Why do utilities need to be in my name as the Owner?
    • Maintenance
      • What happens when my property has a maintenance issue?
      • What is RPM's policy regarding emergency maintenance?
      • What does "Maintenance Limit $500.00" on the Work Order mean?
      • Does RPM conduct scheduled property drive-bys?
      • How can I sign up for recurring Property Condition Reviews?
      • Why do you recommend regular preventative maintenance?
      • When should I replace or repair a home feature?
      • What should I do if my property receives a warning or ticket?
      • What should I do if water is off or not in my name at my vacant property?
      • Does RPM winterize my vacant property?
      • What should I do if gas and/or electricity are off or not in my name at my
      • Do I have to take care of all repairs at my property?
      • What is the RPM Property Turnover process?
      • What are common turnover repairs at RPM properties?
      • What are the consequences of not doing certain repairs?
      • How do bids and invoices work?
      • Do you mark up invoices from vendors?
      • What is the Maintenance Coordination Fee (MCF)?
      • What are the current In-House maintenance rates?
      • How does RPM communicate maintenance policies to tenants?
      • How does RPM handle reports of suspected mold?
      • How does RPM handle pests / rodent issues?
      • How does RPM handle units that are occupied but become uninhabitable?
      • What is RPM's policy regarding property owners conducting their own repairs
      • Can I ban satellite dishes from being installed?
      • What are some of the California Civil Code that need to be followed?
      • What is the difference between a capital improvement and maintenance?
      • What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
      • What type of renovations / upgrades does RPM recommend to improve my proper
      • What happens once an RPM Team Member receives keys / possession of a unit?
      • What happens if my property gets graffitied?
      • Is there a law requiring deadbolts?
      • What are the top 10 must-do maintenance tasks to reduce property issues?
    • Tenant Placement
      • How much will my property rent for?
      • Do you charge anything to place a tenant?
      • How long does it take to find a tenant?
      • What criteria do you use to screen tenants?
      • Can I be involved in tenant selection?
      • Why do utilities need to be on at my vacant unit?
      • Does RPM market units while a tenant is still living there?
      • How can I reduce the risk of a break-in while my property is vacant?
      • When is my property ready to be listed and marketed?
      • Why is month to month the preferred term for all tenancies and upon lease e
      • What information is in a lease agreement?
      • Is there a non-smoking policy inside the house?
      • Why doesn't the lease last for an entire year?
      • Where can I access RPM's standard lease agreement?
      • What is RPM's pet policy?
      • Where do listings for my property appear?
      • Do I have to provide a lease?
      • How does the application process work for tenants?
      • Why isn't my vacant property renting?
      • Does RPM work with Section 8?
      • Why can’t I get a copy of my Tenant’s credit report?
      • What is a codebox and how does it work?
    • Move Outs
      • What is the move out process?
      • Should the locks be replaced or rekeyed?
      • How can I notify you that I would like to not renew a lease or to terminate
      • What are these turnover expenses and how do I get reimbursed from the secur
      • What happens if the Tenant moves out before their lease expires? (Lease Bre
      • What are the typical life expectancy ranges for materials and components?
    • Compliance
      • Can I, as the Property Owner, be held liable for the criminal acts of other
      • What is RPM's liability in relation to the Management of the property?
    • Accounts
      • What kinds of bank accounts can I link in my portal?
      • What are your cyber security / data security policies?
    • Transfer Management
      • What are all the professional property management companies in Humboldt Cou
      • I'd like to transfer management to RPM from a different Property Manager, h
      • Why choose RPM?
    • Leasing Only Service
      • How does your "Quality Tenant Placement" Leasing Only Service work?
      • How can I share with you my preferences for you leasing the property?
      • How do I sign up for Leasing Only Services?
      • What are your fees for Leasing Only Services?
    • Eviction Only Services
      • How do I sign up for your Eviction Only Service?
    • Broker Compliance
      • Property Management and Landlord/Tenant Law FAQ
      • AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
    • Emergency
      • Natural Disasters: What Are Your Responsibilities as a Landlord?
      • How is RPM responding to Coronavirus (COVID-19)?
        • COVID-19 Updates
        • COVID-19 Resources
        • COVID-19 Resources
        • COVID-19 Cleaning Guidelines
        • COVID-19 Financial Relief
          • COVID-19 Rent
        • COVID-19 Terms
    • Earthquake Preparedness
  • What are the basics of Property Management?
  • Contact Support
  • Communication
  • Log In
  • More
    • Home
    • Self Service Tools
      • Online Portal Overview
      • Full Month Owner Statement
      • Best.RPM101.com
    • FAQ
      • Control Center
      • Handbook
      • Getting Started
        • How do I sign up for Management Services?
        • What is the best way to communicate with the RPM Team? Text / Email / Cal
        • What questions should I ask when I'm looking for a Property Manager for my
        • How can I share with you my preferences for managing the property?
        • What do I need to get started?
        • What is Owner Portal Two-Factor Authentication?
        • What condition does a property need to be in before RPM can take it on?
        • Can I leave items or other personal property on the premises?
        • What does RPM's management agreement look like?
        • What is RPM's Code of Ethics?
        • What are RPM's Service Standards?
        • How much does RPM Charge?
        • How do I use KeyMe to send RPM a virtual copy of my keys?
        • What areas does RPM serve?
        • Who pays the utility bills at my property?
        • How do I give RPM authority to manage my PG&E account?
        • Can RPM facilitate access to my property for deliveries/maintenance?
        • Do I need to register my owning entity in the state of California?
        • What is a portfolio review call?
        • What paperwork do I need to complete in order to transfer a Section 8 prope
        • Can RPM perform inspections on my tenanted property?
        • How does RPM handle On-Site Resident Managers?
          • Real Property Management: on-site manager compensation
        • How does RPM handle utilities at a multi-unit building?
        • How do I use the owner's dashboard?
        • How do I make an Owner Contribution?
        • As a new RPM customer, what are my responsibilities?
        • What is your policy regarding Property Owners communicating with Tenants?
        • Can RPM help with tasks that are outside normal scope of service?
        • What happens with my vacant unit after my kickoff call?
        • What are the insurance requirements?
        • What kind of licensing does RPM have?
        • What are the duties of a Fiduciary in Property Management?
        • What is the full list of services RPM provides?
        • Do I qualify for the RPM Rental Rewards program?
        • How does RPM handle lease expirations / renewals?
        • How do I send you the annual FTB withholding paperwork?
        • Map.RPM101.com
        • Why does RPM require landscaping / yard care services for all properties?
        • Can I attend showings & inspections?
        • Disclosures.RPM101.com
      • Guarantees
      • Specials
      • New Client Onboarding Experience
        • What is RPM's 100 Day "New Client" Experience?
      • Rent and Payments
        • Does RPM hold a balance on my account?
        • How do you handle invoices if they should charged to the Tenant?
        • What should I do if my tenant is not paying their water bills or has not tr
        • What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
        • How can I pay down my balance with RPM?
        • Why are there court fees on my ledger?
        • When is rent deposited into my bank account?
        • What are the "transfer" line items in my ledger?
        • Why is there a utility charge on my Owner Statement that says "Tenant Charg
        • What do you do if rent is late?
        • How do late fees work?
        • What Tenant Admin Fees do Tenants pay directly to RPM?
        • Why haven't I received my transfer for this month's rent yet?
        • Why didn't I receive full rent this month if my tenant moved in last month?
        • What happens to my tenant's security deposit if I raise the rent?
        • When does RPM file for eviction?
        • How do evictions work?
        • What happens to the back rent my evicted tenant owes?
        • Does RPM send out Form 1099?
        • Why does the 1099 not match with total from the Owner Statement reports?
        • Where do I put mileage on my Schedule Form 1040?
        • As an Individual Property Owner or an LLC or other entity that owns the Ren
        • Why did a payment fail?
        • How do Section 8 payments work with RPM?
        • How do I request that RPM increase the rent?
        • What does "Full Month Owner Statement Cycle" mean?
        • Why do utilities need to be in my name as the Owner?
      • Maintenance
        • What happens when my property has a maintenance issue?
        • What is RPM's policy regarding emergency maintenance?
        • What does "Maintenance Limit $500.00" on the Work Order mean?
        • Does RPM conduct scheduled property drive-bys?
        • How can I sign up for recurring Property Condition Reviews?
        • Why do you recommend regular preventative maintenance?
        • When should I replace or repair a home feature?
        • What should I do if my property receives a warning or ticket?
        • What should I do if water is off or not in my name at my vacant property?
        • Does RPM winterize my vacant property?
        • What should I do if gas and/or electricity are off or not in my name at my
        • Do I have to take care of all repairs at my property?
        • What is the RPM Property Turnover process?
        • What are common turnover repairs at RPM properties?
        • What are the consequences of not doing certain repairs?
        • How do bids and invoices work?
        • Do you mark up invoices from vendors?
        • What is the Maintenance Coordination Fee (MCF)?
        • What are the current In-House maintenance rates?
        • How does RPM communicate maintenance policies to tenants?
        • How does RPM handle reports of suspected mold?
        • How does RPM handle pests / rodent issues?
        • How does RPM handle units that are occupied but become uninhabitable?
        • What is RPM's policy regarding property owners conducting their own repairs
        • Can I ban satellite dishes from being installed?
        • What are some of the California Civil Code that need to be followed?
        • What is the difference between a capital improvement and maintenance?
        • What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
        • What type of renovations / upgrades does RPM recommend to improve my proper
        • What happens once an RPM Team Member receives keys / possession of a unit?
        • What happens if my property gets graffitied?
        • Is there a law requiring deadbolts?
        • What are the top 10 must-do maintenance tasks to reduce property issues?
      • Tenant Placement
        • How much will my property rent for?
        • Do you charge anything to place a tenant?
        • How long does it take to find a tenant?
        • What criteria do you use to screen tenants?
        • Can I be involved in tenant selection?
        • Why do utilities need to be on at my vacant unit?
        • Does RPM market units while a tenant is still living there?
        • How can I reduce the risk of a break-in while my property is vacant?
        • When is my property ready to be listed and marketed?
        • Why is month to month the preferred term for all tenancies and upon lease e
        • What information is in a lease agreement?
        • Is there a non-smoking policy inside the house?
        • Why doesn't the lease last for an entire year?
        • Where can I access RPM's standard lease agreement?
        • What is RPM's pet policy?
        • Where do listings for my property appear?
        • Do I have to provide a lease?
        • How does the application process work for tenants?
        • Why isn't my vacant property renting?
        • Does RPM work with Section 8?
        • Why can’t I get a copy of my Tenant’s credit report?
        • What is a codebox and how does it work?
      • Move Outs
        • What is the move out process?
        • Should the locks be replaced or rekeyed?
        • How can I notify you that I would like to not renew a lease or to terminate
        • What are these turnover expenses and how do I get reimbursed from the secur
        • What happens if the Tenant moves out before their lease expires? (Lease Bre
        • What are the typical life expectancy ranges for materials and components?
      • Compliance
        • Can I, as the Property Owner, be held liable for the criminal acts of other
        • What is RPM's liability in relation to the Management of the property?
      • Accounts
        • What kinds of bank accounts can I link in my portal?
        • What are your cyber security / data security policies?
      • Transfer Management
        • What are all the professional property management companies in Humboldt Cou
        • I'd like to transfer management to RPM from a different Property Manager, h
        • Why choose RPM?
      • Leasing Only Service
        • How does your "Quality Tenant Placement" Leasing Only Service work?
        • How can I share with you my preferences for you leasing the property?
        • How do I sign up for Leasing Only Services?
        • What are your fees for Leasing Only Services?
      • Eviction Only Services
        • How do I sign up for your Eviction Only Service?
      • Broker Compliance
        • Property Management and Landlord/Tenant Law FAQ
        • AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
      • Emergency
        • Natural Disasters: What Are Your Responsibilities as a Landlord?
        • How is RPM responding to Coronavirus (COVID-19)?
          • COVID-19 Updates
          • COVID-19 Resources
          • COVID-19 Resources
          • COVID-19 Cleaning Guidelines
          • COVID-19 Financial Relief
            • COVID-19 Rent
          • COVID-19 Terms
      • Earthquake Preparedness
    • What are the basics of Property Management?
    • Contact Support
    • Communication
    • Log In

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