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Owner Portal
  • Home
  • Self Service Tools
    • Online Portal Overview
    • Full Month Owner Statement
    • Best.RPM101.com
  • FAQ
    • Control Center
    • Handbook
    • Getting Started
      • How do I sign up for Management Services?
      • What is the best way to communicate with the RPM Team? Text / Email / Cal
      • What questions should I ask when I'm looking for a Property Manager for my
      • How can I share with you my preferences for managing the property?
      • What do I need to get started?
      • What is Owner Portal Two-Factor Authentication?
      • What condition does a property need to be in before RPM can take it on?
      • Can I leave items or other personal property on the premises?
      • What does RPM's management agreement look like?
      • What is RPM's Code of Ethics?
      • What are RPM's Service Standards?
      • How much does RPM Charge?
      • How do I use KeyMe to send RPM a virtual copy of my keys?
      • What areas does RPM serve?
      • Who pays the utility bills at my property?
      • How do I give RPM authority to manage my PG&E account?
      • Can RPM facilitate access to my property for deliveries/maintenance?
      • Do I need to register my owning entity in the state of California?
      • What is a portfolio review call?
      • What paperwork do I need to complete in order to transfer a Section 8 prope
      • Can RPM perform inspections on my tenanted property?
      • How does RPM handle On-Site Resident Managers?
        • Real Property Management: on-site manager compensation
      • How does RPM handle utilities at a multi-unit building?
      • How do I use the owner's dashboard?
      • How do I make an Owner Contribution?
      • As a new RPM customer, what are my responsibilities?
      • What is your policy regarding Property Owners communicating with Tenants?
      • Can RPM help with tasks that are outside normal scope of service?
      • What happens with my vacant unit after my kickoff call?
      • What are the insurance requirements?
      • What kind of licensing does RPM have?
      • What are the duties of a Fiduciary in Property Management?
      • What is the full list of services RPM provides?
      • Do I qualify for the RPM Rental Rewards program?
      • How does RPM handle lease expirations / renewals?
      • How do I send you the annual FTB withholding paperwork?
      • Map.RPM101.com
      • Why does RPM require landscaping / yard care services for all properties?
      • Can I attend showings & inspections?
      • Disclosures.RPM101.com
    • Guarantees
    • Specials
    • New Client Onboarding Experience
      • What is RPM's 100 Day "New Client" Experience?
    • Rent and Payments
      • Does RPM hold a balance on my account?
      • How do you handle invoices if they should charged to the Tenant?
      • What should I do if my tenant is not paying their water bills or has not tr
      • What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
      • How can I pay down my balance with RPM?
      • Why are there court fees on my ledger?
      • When is rent deposited into my bank account?
      • What are the "transfer" line items in my ledger?
      • Why is there a utility charge on my Owner Statement that says "Tenant Charg
      • What do you do if rent is late?
      • How do late fees work?
      • What Tenant Admin Fees do Tenants pay directly to RPM?
      • Why haven't I received my transfer for this month's rent yet?
      • Why didn't I receive full rent this month if my tenant moved in last month?
      • What happens to my tenant's security deposit if I raise the rent?
      • When does RPM file for eviction?
      • How do evictions work?
      • What happens to the back rent my evicted tenant owes?
      • Does RPM send out Form 1099?
      • Why does the 1099 not match with total from the Owner Statement reports?
      • Where do I put mileage on my Schedule Form 1040?
      • As an Individual Property Owner or an LLC or other entity that owns the Ren
      • Why did a payment fail?
      • How do Section 8 payments work with RPM?
      • How do I request that RPM increase the rent?
      • What does "Full Month Owner Statement Cycle" mean?
      • Why do utilities need to be in my name as the Owner?
    • Maintenance
      • What happens when my property has a maintenance issue?
      • What is RPM's policy regarding emergency maintenance?
      • What does "Maintenance Limit $500.00" on the Work Order mean?
      • Does RPM conduct scheduled property drive-bys?
      • How can I sign up for recurring Property Condition Reviews?
      • Why do you recommend regular preventative maintenance?
      • When should I replace or repair a home feature?
      • What should I do if my property receives a warning or ticket?
      • What should I do if water is off or not in my name at my vacant property?
      • Does RPM winterize my vacant property?
      • What should I do if gas and/or electricity are off or not in my name at my
      • Do I have to take care of all repairs at my property?
      • What is the RPM Property Turnover process?
      • What are common turnover repairs at RPM properties?
      • What are the consequences of not doing certain repairs?
      • How do bids and invoices work?
      • Do you mark up invoices from vendors?
      • What is the Maintenance Coordination Fee (MCF)?
      • What are the current In-House maintenance rates?
      • How does RPM communicate maintenance policies to tenants?
      • How does RPM handle reports of suspected mold?
      • How does RPM handle pests / rodent issues?
      • How does RPM handle units that are occupied but become uninhabitable?
      • What is RPM's policy regarding property owners conducting their own repairs
      • Can I ban satellite dishes from being installed?
      • What are some of the California Civil Code that need to be followed?
      • What is the difference between a capital improvement and maintenance?
      • What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
      • What type of renovations / upgrades does RPM recommend to improve my proper
      • What happens once an RPM Team Member receives keys / possession of a unit?
      • What happens if my property gets graffitied?
      • Is there a law requiring deadbolts?
      • What are the top 10 must-do maintenance tasks to reduce property issues?
    • Tenant Placement
      • How much will my property rent for?
      • Do you charge anything to place a tenant?
      • How long does it take to find a tenant?
      • What criteria do you use to screen tenants?
      • Can I be involved in tenant selection?
      • Why do utilities need to be on at my vacant unit?
      • Does RPM market units while a tenant is still living there?
      • How can I reduce the risk of a break-in while my property is vacant?
      • When is my property ready to be listed and marketed?
      • Why is month to month the preferred term for all tenancies and upon lease e
      • What information is in a lease agreement?
      • Is there a non-smoking policy inside the house?
      • Why doesn't the lease last for an entire year?
      • Where can I access RPM's standard lease agreement?
      • What is RPM's pet policy?
      • Where do listings for my property appear?
      • Do I have to provide a lease?
      • How does the application process work for tenants?
      • Why isn't my vacant property renting?
      • Does RPM work with Section 8?
      • Why can’t I get a copy of my Tenant’s credit report?
      • What is a codebox and how does it work?
    • Move Outs
      • What is the move out process?
      • Should the locks be replaced or rekeyed?
      • How can I notify you that I would like to not renew a lease or to terminate
      • What are these turnover expenses and how do I get reimbursed from the secur
      • What happens if the Tenant moves out before their lease expires? (Lease Bre
      • What are the typical life expectancy ranges for materials and components?
    • Compliance
      • Can I, as the Property Owner, be held liable for the criminal acts of other
      • What is RPM's liability in relation to the Management of the property?
    • Accounts
      • What kinds of bank accounts can I link in my portal?
      • What are your cyber security / data security policies?
    • Transfer Management
      • What are all the professional property management companies in Humboldt Cou
      • I'd like to transfer management to RPM from a different Property Manager, h
      • Why choose RPM?
    • Leasing Only Service
      • How does your "Quality Tenant Placement" Leasing Only Service work?
      • How can I share with you my preferences for you leasing the property?
      • How do I sign up for Leasing Only Services?
      • What are your fees for Leasing Only Services?
    • Eviction Only Services
      • How do I sign up for your Eviction Only Service?
    • Broker Compliance
      • Property Management and Landlord/Tenant Law FAQ
      • AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
    • Emergency
      • Natural Disasters: What Are Your Responsibilities as a Landlord?
      • How is RPM responding to Coronavirus (COVID-19)?
        • COVID-19 Updates
        • COVID-19 Resources
        • COVID-19 Resources
        • COVID-19 Cleaning Guidelines
        • COVID-19 Financial Relief
          • COVID-19 Rent
        • COVID-19 Terms
    • Earthquake Preparedness
  • What are the basics of Property Management?
  • Contact Support
  • Communication
  • Log In
Owner Portal
  • Home
  • Self Service Tools
    • Online Portal Overview
    • Full Month Owner Statement
    • Best.RPM101.com
  • FAQ
    • Control Center
    • Handbook
    • Getting Started
      • How do I sign up for Management Services?
      • What is the best way to communicate with the RPM Team? Text / Email / Cal
      • What questions should I ask when I'm looking for a Property Manager for my
      • How can I share with you my preferences for managing the property?
      • What do I need to get started?
      • What is Owner Portal Two-Factor Authentication?
      • What condition does a property need to be in before RPM can take it on?
      • Can I leave items or other personal property on the premises?
      • What does RPM's management agreement look like?
      • What is RPM's Code of Ethics?
      • What are RPM's Service Standards?
      • How much does RPM Charge?
      • How do I use KeyMe to send RPM a virtual copy of my keys?
      • What areas does RPM serve?
      • Who pays the utility bills at my property?
      • How do I give RPM authority to manage my PG&E account?
      • Can RPM facilitate access to my property for deliveries/maintenance?
      • Do I need to register my owning entity in the state of California?
      • What is a portfolio review call?
      • What paperwork do I need to complete in order to transfer a Section 8 prope
      • Can RPM perform inspections on my tenanted property?
      • How does RPM handle On-Site Resident Managers?
        • Real Property Management: on-site manager compensation
      • How does RPM handle utilities at a multi-unit building?
      • How do I use the owner's dashboard?
      • How do I make an Owner Contribution?
      • As a new RPM customer, what are my responsibilities?
      • What is your policy regarding Property Owners communicating with Tenants?
      • Can RPM help with tasks that are outside normal scope of service?
      • What happens with my vacant unit after my kickoff call?
      • What are the insurance requirements?
      • What kind of licensing does RPM have?
      • What are the duties of a Fiduciary in Property Management?
      • What is the full list of services RPM provides?
      • Do I qualify for the RPM Rental Rewards program?
      • How does RPM handle lease expirations / renewals?
      • How do I send you the annual FTB withholding paperwork?
      • Map.RPM101.com
      • Why does RPM require landscaping / yard care services for all properties?
      • Can I attend showings & inspections?
      • Disclosures.RPM101.com
    • Guarantees
    • Specials
    • New Client Onboarding Experience
      • What is RPM's 100 Day "New Client" Experience?
    • Rent and Payments
      • Does RPM hold a balance on my account?
      • How do you handle invoices if they should charged to the Tenant?
      • What should I do if my tenant is not paying their water bills or has not tr
      • What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
      • How can I pay down my balance with RPM?
      • Why are there court fees on my ledger?
      • When is rent deposited into my bank account?
      • What are the "transfer" line items in my ledger?
      • Why is there a utility charge on my Owner Statement that says "Tenant Charg
      • What do you do if rent is late?
      • How do late fees work?
      • What Tenant Admin Fees do Tenants pay directly to RPM?
      • Why haven't I received my transfer for this month's rent yet?
      • Why didn't I receive full rent this month if my tenant moved in last month?
      • What happens to my tenant's security deposit if I raise the rent?
      • When does RPM file for eviction?
      • How do evictions work?
      • What happens to the back rent my evicted tenant owes?
      • Does RPM send out Form 1099?
      • Why does the 1099 not match with total from the Owner Statement reports?
      • Where do I put mileage on my Schedule Form 1040?
      • As an Individual Property Owner or an LLC or other entity that owns the Ren
      • Why did a payment fail?
      • How do Section 8 payments work with RPM?
      • How do I request that RPM increase the rent?
      • What does "Full Month Owner Statement Cycle" mean?
      • Why do utilities need to be in my name as the Owner?
    • Maintenance
      • What happens when my property has a maintenance issue?
      • What is RPM's policy regarding emergency maintenance?
      • What does "Maintenance Limit $500.00" on the Work Order mean?
      • Does RPM conduct scheduled property drive-bys?
      • How can I sign up for recurring Property Condition Reviews?
      • Why do you recommend regular preventative maintenance?
      • When should I replace or repair a home feature?
      • What should I do if my property receives a warning or ticket?
      • What should I do if water is off or not in my name at my vacant property?
      • Does RPM winterize my vacant property?
      • What should I do if gas and/or electricity are off or not in my name at my
      • Do I have to take care of all repairs at my property?
      • What is the RPM Property Turnover process?
      • What are common turnover repairs at RPM properties?
      • What are the consequences of not doing certain repairs?
      • How do bids and invoices work?
      • Do you mark up invoices from vendors?
      • What is the Maintenance Coordination Fee (MCF)?
      • What are the current In-House maintenance rates?
      • How does RPM communicate maintenance policies to tenants?
      • How does RPM handle reports of suspected mold?
      • How does RPM handle pests / rodent issues?
      • How does RPM handle units that are occupied but become uninhabitable?
      • What is RPM's policy regarding property owners conducting their own repairs
      • Can I ban satellite dishes from being installed?
      • What are some of the California Civil Code that need to be followed?
      • What is the difference between a capital improvement and maintenance?
      • What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
      • What type of renovations / upgrades does RPM recommend to improve my proper
      • What happens once an RPM Team Member receives keys / possession of a unit?
      • What happens if my property gets graffitied?
      • Is there a law requiring deadbolts?
      • What are the top 10 must-do maintenance tasks to reduce property issues?
    • Tenant Placement
      • How much will my property rent for?
      • Do you charge anything to place a tenant?
      • How long does it take to find a tenant?
      • What criteria do you use to screen tenants?
      • Can I be involved in tenant selection?
      • Why do utilities need to be on at my vacant unit?
      • Does RPM market units while a tenant is still living there?
      • How can I reduce the risk of a break-in while my property is vacant?
      • When is my property ready to be listed and marketed?
      • Why is month to month the preferred term for all tenancies and upon lease e
      • What information is in a lease agreement?
      • Is there a non-smoking policy inside the house?
      • Why doesn't the lease last for an entire year?
      • Where can I access RPM's standard lease agreement?
      • What is RPM's pet policy?
      • Where do listings for my property appear?
      • Do I have to provide a lease?
      • How does the application process work for tenants?
      • Why isn't my vacant property renting?
      • Does RPM work with Section 8?
      • Why can’t I get a copy of my Tenant’s credit report?
      • What is a codebox and how does it work?
    • Move Outs
      • What is the move out process?
      • Should the locks be replaced or rekeyed?
      • How can I notify you that I would like to not renew a lease or to terminate
      • What are these turnover expenses and how do I get reimbursed from the secur
      • What happens if the Tenant moves out before their lease expires? (Lease Bre
      • What are the typical life expectancy ranges for materials and components?
    • Compliance
      • Can I, as the Property Owner, be held liable for the criminal acts of other
      • What is RPM's liability in relation to the Management of the property?
    • Accounts
      • What kinds of bank accounts can I link in my portal?
      • What are your cyber security / data security policies?
    • Transfer Management
      • What are all the professional property management companies in Humboldt Cou
      • I'd like to transfer management to RPM from a different Property Manager, h
      • Why choose RPM?
    • Leasing Only Service
      • How does your "Quality Tenant Placement" Leasing Only Service work?
      • How can I share with you my preferences for you leasing the property?
      • How do I sign up for Leasing Only Services?
      • What are your fees for Leasing Only Services?
    • Eviction Only Services
      • How do I sign up for your Eviction Only Service?
    • Broker Compliance
      • Property Management and Landlord/Tenant Law FAQ
      • AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
    • Emergency
      • Natural Disasters: What Are Your Responsibilities as a Landlord?
      • How is RPM responding to Coronavirus (COVID-19)?
        • COVID-19 Updates
        • COVID-19 Resources
        • COVID-19 Resources
        • COVID-19 Cleaning Guidelines
        • COVID-19 Financial Relief
          • COVID-19 Rent
        • COVID-19 Terms
    • Earthquake Preparedness
  • What are the basics of Property Management?
  • Contact Support
  • Communication
  • Log In
  • More
    • Home
    • Self Service Tools
      • Online Portal Overview
      • Full Month Owner Statement
      • Best.RPM101.com
    • FAQ
      • Control Center
      • Handbook
      • Getting Started
        • How do I sign up for Management Services?
        • What is the best way to communicate with the RPM Team? Text / Email / Cal
        • What questions should I ask when I'm looking for a Property Manager for my
        • How can I share with you my preferences for managing the property?
        • What do I need to get started?
        • What is Owner Portal Two-Factor Authentication?
        • What condition does a property need to be in before RPM can take it on?
        • Can I leave items or other personal property on the premises?
        • What does RPM's management agreement look like?
        • What is RPM's Code of Ethics?
        • What are RPM's Service Standards?
        • How much does RPM Charge?
        • How do I use KeyMe to send RPM a virtual copy of my keys?
        • What areas does RPM serve?
        • Who pays the utility bills at my property?
        • How do I give RPM authority to manage my PG&E account?
        • Can RPM facilitate access to my property for deliveries/maintenance?
        • Do I need to register my owning entity in the state of California?
        • What is a portfolio review call?
        • What paperwork do I need to complete in order to transfer a Section 8 prope
        • Can RPM perform inspections on my tenanted property?
        • How does RPM handle On-Site Resident Managers?
          • Real Property Management: on-site manager compensation
        • How does RPM handle utilities at a multi-unit building?
        • How do I use the owner's dashboard?
        • How do I make an Owner Contribution?
        • As a new RPM customer, what are my responsibilities?
        • What is your policy regarding Property Owners communicating with Tenants?
        • Can RPM help with tasks that are outside normal scope of service?
        • What happens with my vacant unit after my kickoff call?
        • What are the insurance requirements?
        • What kind of licensing does RPM have?
        • What are the duties of a Fiduciary in Property Management?
        • What is the full list of services RPM provides?
        • Do I qualify for the RPM Rental Rewards program?
        • How does RPM handle lease expirations / renewals?
        • How do I send you the annual FTB withholding paperwork?
        • Map.RPM101.com
        • Why does RPM require landscaping / yard care services for all properties?
        • Can I attend showings & inspections?
        • Disclosures.RPM101.com
      • Guarantees
      • Specials
      • New Client Onboarding Experience
        • What is RPM's 100 Day "New Client" Experience?
      • Rent and Payments
        • Does RPM hold a balance on my account?
        • How do you handle invoices if they should charged to the Tenant?
        • What should I do if my tenant is not paying their water bills or has not tr
        • What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
        • How can I pay down my balance with RPM?
        • Why are there court fees on my ledger?
        • When is rent deposited into my bank account?
        • What are the "transfer" line items in my ledger?
        • Why is there a utility charge on my Owner Statement that says "Tenant Charg
        • What do you do if rent is late?
        • How do late fees work?
        • What Tenant Admin Fees do Tenants pay directly to RPM?
        • Why haven't I received my transfer for this month's rent yet?
        • Why didn't I receive full rent this month if my tenant moved in last month?
        • What happens to my tenant's security deposit if I raise the rent?
        • When does RPM file for eviction?
        • How do evictions work?
        • What happens to the back rent my evicted tenant owes?
        • Does RPM send out Form 1099?
        • Why does the 1099 not match with total from the Owner Statement reports?
        • Where do I put mileage on my Schedule Form 1040?
        • As an Individual Property Owner or an LLC or other entity that owns the Ren
        • Why did a payment fail?
        • How do Section 8 payments work with RPM?
        • How do I request that RPM increase the rent?
        • What does "Full Month Owner Statement Cycle" mean?
        • Why do utilities need to be in my name as the Owner?
      • Maintenance
        • What happens when my property has a maintenance issue?
        • What is RPM's policy regarding emergency maintenance?
        • What does "Maintenance Limit $500.00" on the Work Order mean?
        • Does RPM conduct scheduled property drive-bys?
        • How can I sign up for recurring Property Condition Reviews?
        • Why do you recommend regular preventative maintenance?
        • When should I replace or repair a home feature?
        • What should I do if my property receives a warning or ticket?
        • What should I do if water is off or not in my name at my vacant property?
        • Does RPM winterize my vacant property?
        • What should I do if gas and/or electricity are off or not in my name at my
        • Do I have to take care of all repairs at my property?
        • What is the RPM Property Turnover process?
        • What are common turnover repairs at RPM properties?
        • What are the consequences of not doing certain repairs?
        • How do bids and invoices work?
        • Do you mark up invoices from vendors?
        • What is the Maintenance Coordination Fee (MCF)?
        • What are the current In-House maintenance rates?
        • How does RPM communicate maintenance policies to tenants?
        • How does RPM handle reports of suspected mold?
        • How does RPM handle pests / rodent issues?
        • How does RPM handle units that are occupied but become uninhabitable?
        • What is RPM's policy regarding property owners conducting their own repairs
        • Can I ban satellite dishes from being installed?
        • What are some of the California Civil Code that need to be followed?
        • What is the difference between a capital improvement and maintenance?
        • What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
        • What type of renovations / upgrades does RPM recommend to improve my proper
        • What happens once an RPM Team Member receives keys / possession of a unit?
        • What happens if my property gets graffitied?
        • Is there a law requiring deadbolts?
        • What are the top 10 must-do maintenance tasks to reduce property issues?
      • Tenant Placement
        • How much will my property rent for?
        • Do you charge anything to place a tenant?
        • How long does it take to find a tenant?
        • What criteria do you use to screen tenants?
        • Can I be involved in tenant selection?
        • Why do utilities need to be on at my vacant unit?
        • Does RPM market units while a tenant is still living there?
        • How can I reduce the risk of a break-in while my property is vacant?
        • When is my property ready to be listed and marketed?
        • Why is month to month the preferred term for all tenancies and upon lease e
        • What information is in a lease agreement?
        • Is there a non-smoking policy inside the house?
        • Why doesn't the lease last for an entire year?
        • Where can I access RPM's standard lease agreement?
        • What is RPM's pet policy?
        • Where do listings for my property appear?
        • Do I have to provide a lease?
        • How does the application process work for tenants?
        • Why isn't my vacant property renting?
        • Does RPM work with Section 8?
        • Why can’t I get a copy of my Tenant’s credit report?
        • What is a codebox and how does it work?
      • Move Outs
        • What is the move out process?
        • Should the locks be replaced or rekeyed?
        • How can I notify you that I would like to not renew a lease or to terminate
        • What are these turnover expenses and how do I get reimbursed from the secur
        • What happens if the Tenant moves out before their lease expires? (Lease Bre
        • What are the typical life expectancy ranges for materials and components?
      • Compliance
        • Can I, as the Property Owner, be held liable for the criminal acts of other
        • What is RPM's liability in relation to the Management of the property?
      • Accounts
        • What kinds of bank accounts can I link in my portal?
        • What are your cyber security / data security policies?
      • Transfer Management
        • What are all the professional property management companies in Humboldt Cou
        • I'd like to transfer management to RPM from a different Property Manager, h
        • Why choose RPM?
      • Leasing Only Service
        • How does your "Quality Tenant Placement" Leasing Only Service work?
        • How can I share with you my preferences for you leasing the property?
        • How do I sign up for Leasing Only Services?
        • What are your fees for Leasing Only Services?
      • Eviction Only Services
        • How do I sign up for your Eviction Only Service?
      • Broker Compliance
        • Property Management and Landlord/Tenant Law FAQ
        • AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
      • Emergency
        • Natural Disasters: What Are Your Responsibilities as a Landlord?
        • How is RPM responding to Coronavirus (COVID-19)?
          • COVID-19 Updates
          • COVID-19 Resources
          • COVID-19 Resources
          • COVID-19 Cleaning Guidelines
          • COVID-19 Financial Relief
            • COVID-19 Rent
          • COVID-19 Terms
      • Earthquake Preparedness
    • What are the basics of Property Management?
    • Contact Support
    • Communication
    • Log In

Rentor Owner Portal Overview

Owner Statement Explainer

Appfolio Owner Portal

Owner Portal Video Overview

Use your Owner Portal to review reports and other important documents shared with you online. You can also make secure contributions and elect to receive payments via eCheck. The below video demonstrates how to navigate the Owner Portal and how to use all the features.

Example
CLICK HERE: Learn about Your Owner Portal

Online Portal Help Topics:

  • Activate Your Owner Portal

  • Forgot Your Owner Portal Login Address or Password?

  • View Statements, Inspection Reports & Documents

  • View Sample Owner Reports

  • Full Month Owner Statement & Owner Draw Schedule

  • Make a Contribution

  • Update eCheck Payment Information

  • Change Your Password

  • Update Your 1099 Settings

  • Turn on Two Factor Authentication

  • FAQs

Activate Your Owner Portal

Your property manager will send an announcement email, or you will receive a notification email that an item is ready to view in your Owner Portal.

Instructions

  • Click the link or button in the email from your property management company.

  • Enter your email address (where you received the announcement) then click "Sign up" to send yourself an activation email.

  • Check your inbox for the activation email. Click the "Confirm my Email" link in that email to land on the Owner Portal login page.

  • Create a strong password then click "Create an account."

  • Your Owner Portal is now active. Create a bookmark or shortcut for this login page so you can get to it quickly in the future.

Forgot your Owner Portal Login Address?

Go to Owner.RPM101.com on your computer or mobile device and click on "Owner Portal".

View Statements, Inspection Reports & Documents

Depending on what your property manager has published to your Owner Portal, you will see a Statements tab, Inspection Reports tab and a Documents tab.

Statements Tab: View or download published statements and reports. Packets are ordered by date with the most recent at the top. Click "Download Packet" to download the entire packet including attachments, or click "Choose Files" to view only select files from the packet.

Inspection Reports Tab: View any Inspection Report your property manager has shared. Click the linked report name to view it online. You'll get an email notification when a new Inspection report has been shared with you.

Documents Tab: View or download documents your property manager has shared. Click the linked document name to view it online, or click "Download" to download and save a copy elsewhere. You'll get an email notification when a new document has been shared with you.

Sample Owner Reports

Use the following links to preview example Appfolio software reports:

  • Owner Statement

  • Delinquency Report

  • Cash Flow Report

  • Cash Flow - 12 Month

  • Balance Sheet

Full Month Owner Statement & Owner Draw Schedule

Click the Owner Statement Explainer link to visit a page detailing how to read your Owner Statement.

Owner Statement Cycle - Statements are sent on the last Business Day and/or mailed by the 3rd Business Day - Depending on if you receive your statements via email or in the mail, you will receive your Owner Statements for the full prior month on the last business day or on or around the 3rd business day of each month your statements will be mailed. For example, this means that on or before January 4th, you will receive your Owner Statement detailing all transactions for the month of December. If you receive a printed statement, it will be mailed to you on or before the 3rd business day of the month.

Owner Draw Cycle - Owner Draws are sent on the Last Business Day - Owner Draws for each month will be sent on the last business day of that month. Your Owner Statement will show the Owner Draw as "Cash Out" on the last business day of the month. If you receive your Owner Draw through ACH Direct Deposit, your draw should hit your bank account by the 2nd or 3rd business day of each month.

For example, this means that your January Owner Draw will be received on the 2nd or 3rd business day of February. If you receive your Owner Draw via check in the mail, the check will be received separately from your Owner Statements on or around the 7th business day of the month, or sooner.

Benefits To You

  • Easier to read Full Month Owner Statements do not overlap months.

  • Owner Draw, if sent via ACH, will hit your bank account on the 2nd or 3rd business day of each month.

  • Owner Draws will be sent on the last business day of each month which will reduce the likelihood of issues with bounced checks from tenants or funds not being available for maintenance during the month.

  • You can go to Owner.RPM101.com to login and view all your past Owner Statements on your Owner Portal.

Make a Contribution

Make secure monetary contributions via credit card, debit card or eCheck (ACH) to the property of your choice. You'll always see the Contributions tab, but may not be able to make Contributions. It is up to your property manager whether to provide this service.

Instructions

  • Click the "Contributions" tab, then click the "Make a Contribution" button.

  • Select a property, enter an amount, select your payment method, then click "Continue." eCheck contributions are free, while credit or debit card contributions carry a 2.9% online transaction processing fee.

  • Enter your bank account or payment card details, then click "Continue."

  • Review your payment information for accuracy, then click "Submit."

  • You'll land on a "Success" page if your payment is successfully submitted. You'll also receive a confirmation email which you can print for your records.

Need to stop your payment? Please contact your bank or card institution. Neither your property manager or AppFolio have the authority stop the payment on your behalf.

How will this show up on my bank statement? If you paid via eCheck, the whole payment shows as "AppFolio." If you paid via credit or debit card, the contribution and fee are processed as separate transactions. The contribution shows as your property management company and the fee shows as "AppFolio."

Update eCheck Payment Information

If your property manager provides you the option of receiving payments via eCheck (direct ACH payment), you can securely input or update your bank account information in your Owner Portal.

Please note, you will not see this page if your property manager does not provide this service.

  • Click the "Settings" link under your email at the top left, then click "Bank Account Settings."

  • Click "Settings" next to an owner record. If you're already enabled for eCheck you will see a notification - In this case, continue only if you're changing your bank account information.

  • Enter your bank account routing and account numbers and select the type of account.

  • Agree to the terms of service, then click Save Changes.

  • You'll see a confirmation message and will receive an email confirming your changes for security purposes.

Change Your Password

Change the password for your Owner Portal at any time.

  • Click the "Settings" link under your email at the top left, then click "Change Password."

  • Type your current password, create a new password, then click "Update."

  • The next time you log in you'll use your new password.

Update 1099 Settings

Select how you'd like to receive your 1099 from your property management company. This setting can be updated at any time.

  • Click the "Settings" link under your email at the top left, then click "1099 Settings."

  • Click the "Settings" link next to an owner record.

  • Read through the "Consent Information for Electronic 1099s" and click "Download PDF" if you'd like to save a copy of this agreement elsewhere.

  • Select the box if you consent to receive your 1099s electronically only - It will be shared with you in the Documents tab of your Owner Portal.

  • Select how you'd like to receive the 1099. If you consent to receive your 1099 electronically only, this defaults to "Electronic," but you can also select "Paper & Electronic."

  • Click "Save."

Turn on Two Factor Authentication

Turning on two factor authentication adds an extra layer of security to your portal. In addition to your email and password, you're required to enter a six-digit verification code texted to the mobile number of your choice in order to log in. If anyone were to get a hold of your login email and password, they wouldn't be able to log in because they won't have the verification code.

Note: Two factor authentication only supports US-based mobile phone numbers. If you have set up two factor authentication with a non-US based mobile phone number and find you're locked out, please click the "Forgot Your Password" link on the login page to reset your password. You can then log back in and turn off two factor authentication.

  • Click the "Settings" link under your email at the top left, then click "Two Factor Authentication."

  • Check the box to enable two factor authentication then click "Save".

  • You're automatically logged out. Enter your email and password to log in again, then enter the mobile phone number where you'd like the verification code to be texted. Click "Continue".

  • Enter the six-digit verification code texted to you, then click "Log In".

FAQs

Who do I contact with questions about things I see in my Owner Portal?

If you cannot find the answer to your question on this help page, please contact your property manager for assistance.

I entered my email address and clicked Sign Up, but haven't received my activation email. What do I do?

Confirm you are using the correct email address and check your spam or junk mail folders. The activation email is delivered from donotreply@appfolio.com, so be sure to add this to your list of accepted contacts.

If you still cannot find the email, please contact your property manager.

Why do I get multiple email notifications every time something is published to my portal?

Owner Portals are based on email address, so if you own properties personally, and have a company that owns properties managed by the same property manager, you can manage all items in the same online portal. Your property manager will have more than one "Owner record" for you in their software that both use the same email address.

My reports are incorrect or not showing me the information I need, what do I do?

Please contact your property manager to discuss your reports.

Why do I have to choose how to receive my 1099?

According to IRS guidelines, your property manager is required to get your consent to share your 1099 electronically only. If you do not provide consent, your property manager can share your 1099 electronically, but must also provide you with a paper copy.

I have multiple LLC's but only see reports for one company in my Owner Portal. What should I do?

Access to your Owner Portal is based on your email address. As long as your property manager is using the same email address for each company, you can access information for all properties in the same portal. Scroll down the page to see separate packets for each entity. If you still cannot find the correct reports, please contact your property manager.

www.Rentor.com

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