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Getting Started
How do I sign up for Management Services?
What is the best way to communicate with the RPM Team? Text / Email / Cal
What questions should I ask when I'm looking for a Property Manager for my
How can I share with you my preferences for managing the property?
What do I need to get started?
What is Owner Portal Two-Factor Authentication?
What condition does a property need to be in before RPM can take it on?
Can I leave items or other personal property on the premises?
What does RPM's management agreement look like?
What is RPM's Code of Ethics?
What are RPM's Service Standards?
How much does RPM Charge?
How do I use KeyMe to send RPM a virtual copy of my keys?
What areas does RPM serve?
Who pays the utility bills at my property?
How do I give RPM authority to manage my PG&E account?
Can RPM facilitate access to my property for deliveries/maintenance?
Do I need to register my owning entity in the state of California?
What is a portfolio review call?
What paperwork do I need to complete in order to transfer a Section 8 prope
Can RPM perform inspections on my tenanted property?
How does RPM handle On-Site Resident Managers?
Real Property Management: on-site manager compensation
How does RPM handle utilities at a multi-unit building?
How do I use the owner's dashboard?
How do I make an Owner Contribution?
As a new RPM customer, what are my responsibilities?
What is your policy regarding Property Owners communicating with Tenants?
Can RPM help with tasks that are outside normal scope of service?
What happens with my vacant unit after my kickoff call?
What are the insurance requirements?
What kind of licensing does RPM have?
What are the duties of a Fiduciary in Property Management?
What is the full list of services RPM provides?
Do I qualify for the RPM Rental Rewards program?
How does RPM handle lease expirations / renewals?
How do I send you the annual FTB withholding paperwork?
Map.RPM101.com
Why does RPM require landscaping / yard care services for all properties?
Can I attend showings & inspections?
Disclosures.RPM101.com
Guarantees
Specials
New Client Onboarding Experience
What is RPM's 100 Day "New Client" Experience?
Rent and Payments
Does RPM hold a balance on my account?
How do you handle invoices if they should charged to the Tenant?
What should I do if my tenant is not paying their water bills or has not tr
What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
How can I pay down my balance with RPM?
Why are there court fees on my ledger?
When is rent deposited into my bank account?
What are the "transfer" line items in my ledger?
Why is there a utility charge on my Owner Statement that says "Tenant Charg
What do you do if rent is late?
How do late fees work?
What Tenant Admin Fees do Tenants pay directly to RPM?
Why haven't I received my transfer for this month's rent yet?
Why didn't I receive full rent this month if my tenant moved in last month?
What happens to my tenant's security deposit if I raise the rent?
When does RPM file for eviction?
How do evictions work?
What happens to the back rent my evicted tenant owes?
Does RPM send out Form 1099?
Why does the 1099 not match with total from the Owner Statement reports?
Where do I put mileage on my Schedule Form 1040?
As an Individual Property Owner or an LLC or other entity that owns the Ren
Why did a payment fail?
How do Section 8 payments work with RPM?
How do I request that RPM increase the rent?
What does "Full Month Owner Statement Cycle" mean?
Why do utilities need to be in my name as the Owner?
Maintenance
What happens when my property has a maintenance issue?
What is RPM's policy regarding emergency maintenance?
What does "Maintenance Limit $500.00" on the Work Order mean?
Does RPM conduct scheduled property drive-bys?
How can I sign up for recurring Property Condition Reviews?
Why do you recommend regular preventative maintenance?
When should I replace or repair a home feature?
What should I do if my property receives a warning or ticket?
What should I do if water is off or not in my name at my vacant property?
Does RPM winterize my vacant property?
What should I do if gas and/or electricity are off or not in my name at my
Do I have to take care of all repairs at my property?
What is the RPM Property Turnover process?
What are common turnover repairs at RPM properties?
What are the consequences of not doing certain repairs?
How do bids and invoices work?
Do you mark up invoices from vendors?
What is the Maintenance Coordination Fee (MCF)?
What are the current In-House maintenance rates?
How does RPM communicate maintenance policies to tenants?
How does RPM handle reports of suspected mold?
How does RPM handle pests / rodent issues?
How does RPM handle units that are occupied but become uninhabitable?
What is RPM's policy regarding property owners conducting their own repairs
Can I ban satellite dishes from being installed?
What are some of the California Civil Code that need to be followed?
What is the difference between a capital improvement and maintenance?
What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
What type of renovations / upgrades does RPM recommend to improve my proper
What happens once an RPM Team Member receives keys / possession of a unit?
What happens if my property gets graffitied?
Is there a law requiring deadbolts?
What are the top 10 must-do maintenance tasks to reduce property issues?
Tenant Placement
How much will my property rent for?
Do you charge anything to place a tenant?
How long does it take to find a tenant?
What criteria do you use to screen tenants?
Can I be involved in tenant selection?
Why do utilities need to be on at my vacant unit?
Does RPM market units while a tenant is still living there?
How can I reduce the risk of a break-in while my property is vacant?
When is my property ready to be listed and marketed?
Why is month to month the preferred term for all tenancies and upon lease e
What information is in a lease agreement?
Is there a non-smoking policy inside the house?
Why doesn't the lease last for an entire year?
Where can I access RPM's standard lease agreement?
What is RPM's pet policy?
Where do listings for my property appear?
Do I have to provide a lease?
How does the application process work for tenants?
Why isn't my vacant property renting?
Does RPM work with Section 8?
Why can’t I get a copy of my Tenant’s credit report?
What is a codebox and how does it work?
Move Outs
What is the move out process?
Should the locks be replaced or rekeyed?
How can I notify you that I would like to not renew a lease or to terminate
What are these turnover expenses and how do I get reimbursed from the secur
What happens if the Tenant moves out before their lease expires? (Lease Bre
What are the typical life expectancy ranges for materials and components?
Compliance
Can I, as the Property Owner, be held liable for the criminal acts of other
What is RPM's liability in relation to the Management of the property?
Accounts
What kinds of bank accounts can I link in my portal?
What are your cyber security / data security policies?
Transfer Management
What are all the professional property management companies in Humboldt Cou
I'd like to transfer management to RPM from a different Property Manager, h
Why choose RPM?
Leasing Only Service
How does your "Quality Tenant Placement" Leasing Only Service work?
How can I share with you my preferences for you leasing the property?
How do I sign up for Leasing Only Services?
What are your fees for Leasing Only Services?
Eviction Only Services
How do I sign up for your Eviction Only Service?
Broker Compliance
Property Management and Landlord/Tenant Law FAQ
AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
Emergency
Natural Disasters: What Are Your Responsibilities as a Landlord?
How is RPM responding to Coronavirus (COVID-19)?
COVID-19 Updates
COVID-19 Resources
COVID-19 Resources
COVID-19 Cleaning Guidelines
COVID-19 Financial Relief
COVID-19 Rent
COVID-19 Terms
Earthquake Preparedness
What are the basics of Property Management?
Contact Support
Communication
Log In
Owner Portal
Home
Self Service Tools
Online Portal Overview
Full Month Owner Statement
Best.RPM101.com
FAQ
Control Center
Handbook
Getting Started
How do I sign up for Management Services?
What is the best way to communicate with the RPM Team? Text / Email / Cal
What questions should I ask when I'm looking for a Property Manager for my
How can I share with you my preferences for managing the property?
What do I need to get started?
What is Owner Portal Two-Factor Authentication?
What condition does a property need to be in before RPM can take it on?
Can I leave items or other personal property on the premises?
What does RPM's management agreement look like?
What is RPM's Code of Ethics?
What are RPM's Service Standards?
How much does RPM Charge?
How do I use KeyMe to send RPM a virtual copy of my keys?
What areas does RPM serve?
Who pays the utility bills at my property?
How do I give RPM authority to manage my PG&E account?
Can RPM facilitate access to my property for deliveries/maintenance?
Do I need to register my owning entity in the state of California?
What is a portfolio review call?
What paperwork do I need to complete in order to transfer a Section 8 prope
Can RPM perform inspections on my tenanted property?
How does RPM handle On-Site Resident Managers?
Real Property Management: on-site manager compensation
How does RPM handle utilities at a multi-unit building?
How do I use the owner's dashboard?
How do I make an Owner Contribution?
As a new RPM customer, what are my responsibilities?
What is your policy regarding Property Owners communicating with Tenants?
Can RPM help with tasks that are outside normal scope of service?
What happens with my vacant unit after my kickoff call?
What are the insurance requirements?
What kind of licensing does RPM have?
What are the duties of a Fiduciary in Property Management?
What is the full list of services RPM provides?
Do I qualify for the RPM Rental Rewards program?
How does RPM handle lease expirations / renewals?
How do I send you the annual FTB withholding paperwork?
Map.RPM101.com
Why does RPM require landscaping / yard care services for all properties?
Can I attend showings & inspections?
Disclosures.RPM101.com
Guarantees
Specials
New Client Onboarding Experience
What is RPM's 100 Day "New Client" Experience?
Rent and Payments
Does RPM hold a balance on my account?
How do you handle invoices if they should charged to the Tenant?
What should I do if my tenant is not paying their water bills or has not tr
What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
How can I pay down my balance with RPM?
Why are there court fees on my ledger?
When is rent deposited into my bank account?
What are the "transfer" line items in my ledger?
Why is there a utility charge on my Owner Statement that says "Tenant Charg
What do you do if rent is late?
How do late fees work?
What Tenant Admin Fees do Tenants pay directly to RPM?
Why haven't I received my transfer for this month's rent yet?
Why didn't I receive full rent this month if my tenant moved in last month?
What happens to my tenant's security deposit if I raise the rent?
When does RPM file for eviction?
How do evictions work?
What happens to the back rent my evicted tenant owes?
Does RPM send out Form 1099?
Why does the 1099 not match with total from the Owner Statement reports?
Where do I put mileage on my Schedule Form 1040?
As an Individual Property Owner or an LLC or other entity that owns the Ren
Why did a payment fail?
How do Section 8 payments work with RPM?
How do I request that RPM increase the rent?
What does "Full Month Owner Statement Cycle" mean?
Why do utilities need to be in my name as the Owner?
Maintenance
What happens when my property has a maintenance issue?
What is RPM's policy regarding emergency maintenance?
What does "Maintenance Limit $500.00" on the Work Order mean?
Does RPM conduct scheduled property drive-bys?
How can I sign up for recurring Property Condition Reviews?
Why do you recommend regular preventative maintenance?
When should I replace or repair a home feature?
What should I do if my property receives a warning or ticket?
What should I do if water is off or not in my name at my vacant property?
Does RPM winterize my vacant property?
What should I do if gas and/or electricity are off or not in my name at my
Do I have to take care of all repairs at my property?
What is the RPM Property Turnover process?
What are common turnover repairs at RPM properties?
What are the consequences of not doing certain repairs?
How do bids and invoices work?
Do you mark up invoices from vendors?
What is the Maintenance Coordination Fee (MCF)?
What are the current In-House maintenance rates?
How does RPM communicate maintenance policies to tenants?
How does RPM handle reports of suspected mold?
How does RPM handle pests / rodent issues?
How does RPM handle units that are occupied but become uninhabitable?
What is RPM's policy regarding property owners conducting their own repairs
Can I ban satellite dishes from being installed?
What are some of the California Civil Code that need to be followed?
What is the difference between a capital improvement and maintenance?
What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
What type of renovations / upgrades does RPM recommend to improve my proper
What happens once an RPM Team Member receives keys / possession of a unit?
What happens if my property gets graffitied?
Is there a law requiring deadbolts?
What are the top 10 must-do maintenance tasks to reduce property issues?
Tenant Placement
How much will my property rent for?
Do you charge anything to place a tenant?
How long does it take to find a tenant?
What criteria do you use to screen tenants?
Can I be involved in tenant selection?
Why do utilities need to be on at my vacant unit?
Does RPM market units while a tenant is still living there?
How can I reduce the risk of a break-in while my property is vacant?
When is my property ready to be listed and marketed?
Why is month to month the preferred term for all tenancies and upon lease e
What information is in a lease agreement?
Is there a non-smoking policy inside the house?
Why doesn't the lease last for an entire year?
Where can I access RPM's standard lease agreement?
What is RPM's pet policy?
Where do listings for my property appear?
Do I have to provide a lease?
How does the application process work for tenants?
Why isn't my vacant property renting?
Does RPM work with Section 8?
Why can’t I get a copy of my Tenant’s credit report?
What is a codebox and how does it work?
Move Outs
What is the move out process?
Should the locks be replaced or rekeyed?
How can I notify you that I would like to not renew a lease or to terminate
What are these turnover expenses and how do I get reimbursed from the secur
What happens if the Tenant moves out before their lease expires? (Lease Bre
What are the typical life expectancy ranges for materials and components?
Compliance
Can I, as the Property Owner, be held liable for the criminal acts of other
What is RPM's liability in relation to the Management of the property?
Accounts
What kinds of bank accounts can I link in my portal?
What are your cyber security / data security policies?
Transfer Management
What are all the professional property management companies in Humboldt Cou
I'd like to transfer management to RPM from a different Property Manager, h
Why choose RPM?
Leasing Only Service
How does your "Quality Tenant Placement" Leasing Only Service work?
How can I share with you my preferences for you leasing the property?
How do I sign up for Leasing Only Services?
What are your fees for Leasing Only Services?
Eviction Only Services
How do I sign up for your Eviction Only Service?
Broker Compliance
Property Management and Landlord/Tenant Law FAQ
AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
Emergency
Natural Disasters: What Are Your Responsibilities as a Landlord?
How is RPM responding to Coronavirus (COVID-19)?
COVID-19 Updates
COVID-19 Resources
COVID-19 Resources
COVID-19 Cleaning Guidelines
COVID-19 Financial Relief
COVID-19 Rent
COVID-19 Terms
Earthquake Preparedness
What are the basics of Property Management?
Contact Support
Communication
Log In
More
Home
Self Service Tools
Online Portal Overview
Full Month Owner Statement
Best.RPM101.com
FAQ
Control Center
Handbook
Getting Started
How do I sign up for Management Services?
What is the best way to communicate with the RPM Team? Text / Email / Cal
What questions should I ask when I'm looking for a Property Manager for my
How can I share with you my preferences for managing the property?
What do I need to get started?
What is Owner Portal Two-Factor Authentication?
What condition does a property need to be in before RPM can take it on?
Can I leave items or other personal property on the premises?
What does RPM's management agreement look like?
What is RPM's Code of Ethics?
What are RPM's Service Standards?
How much does RPM Charge?
How do I use KeyMe to send RPM a virtual copy of my keys?
What areas does RPM serve?
Who pays the utility bills at my property?
How do I give RPM authority to manage my PG&E account?
Can RPM facilitate access to my property for deliveries/maintenance?
Do I need to register my owning entity in the state of California?
What is a portfolio review call?
What paperwork do I need to complete in order to transfer a Section 8 prope
Can RPM perform inspections on my tenanted property?
How does RPM handle On-Site Resident Managers?
Real Property Management: on-site manager compensation
How does RPM handle utilities at a multi-unit building?
How do I use the owner's dashboard?
How do I make an Owner Contribution?
As a new RPM customer, what are my responsibilities?
What is your policy regarding Property Owners communicating with Tenants?
Can RPM help with tasks that are outside normal scope of service?
What happens with my vacant unit after my kickoff call?
What are the insurance requirements?
What kind of licensing does RPM have?
What are the duties of a Fiduciary in Property Management?
What is the full list of services RPM provides?
Do I qualify for the RPM Rental Rewards program?
How does RPM handle lease expirations / renewals?
How do I send you the annual FTB withholding paperwork?
Map.RPM101.com
Why does RPM require landscaping / yard care services for all properties?
Can I attend showings & inspections?
Disclosures.RPM101.com
Guarantees
Specials
New Client Onboarding Experience
What is RPM's 100 Day "New Client" Experience?
Rent and Payments
Does RPM hold a balance on my account?
How do you handle invoices if they should charged to the Tenant?
What should I do if my tenant is not paying their water bills or has not tr
What's the difference between a 3 Day Notice, a 7 Day Notice, and a 30 Day
How can I pay down my balance with RPM?
Why are there court fees on my ledger?
When is rent deposited into my bank account?
What are the "transfer" line items in my ledger?
Why is there a utility charge on my Owner Statement that says "Tenant Charg
What do you do if rent is late?
How do late fees work?
What Tenant Admin Fees do Tenants pay directly to RPM?
Why haven't I received my transfer for this month's rent yet?
Why didn't I receive full rent this month if my tenant moved in last month?
What happens to my tenant's security deposit if I raise the rent?
When does RPM file for eviction?
How do evictions work?
What happens to the back rent my evicted tenant owes?
Does RPM send out Form 1099?
Why does the 1099 not match with total from the Owner Statement reports?
Where do I put mileage on my Schedule Form 1040?
As an Individual Property Owner or an LLC or other entity that owns the Ren
Why did a payment fail?
How do Section 8 payments work with RPM?
How do I request that RPM increase the rent?
What does "Full Month Owner Statement Cycle" mean?
Why do utilities need to be in my name as the Owner?
Maintenance
What happens when my property has a maintenance issue?
What is RPM's policy regarding emergency maintenance?
What does "Maintenance Limit $500.00" on the Work Order mean?
Does RPM conduct scheduled property drive-bys?
How can I sign up for recurring Property Condition Reviews?
Why do you recommend regular preventative maintenance?
When should I replace or repair a home feature?
What should I do if my property receives a warning or ticket?
What should I do if water is off or not in my name at my vacant property?
Does RPM winterize my vacant property?
What should I do if gas and/or electricity are off or not in my name at my
Do I have to take care of all repairs at my property?
What is the RPM Property Turnover process?
What are common turnover repairs at RPM properties?
What are the consequences of not doing certain repairs?
How do bids and invoices work?
Do you mark up invoices from vendors?
What is the Maintenance Coordination Fee (MCF)?
What are the current In-House maintenance rates?
How does RPM communicate maintenance policies to tenants?
How does RPM handle reports of suspected mold?
How does RPM handle pests / rodent issues?
How does RPM handle units that are occupied but become uninhabitable?
What is RPM's policy regarding property owners conducting their own repairs
Can I ban satellite dishes from being installed?
What are some of the California Civil Code that need to be followed?
What is the difference between a capital improvement and maintenance?
What are Tenant's RightS to Withhold Rent - "Repair or Deduct"?
What type of renovations / upgrades does RPM recommend to improve my proper
What happens once an RPM Team Member receives keys / possession of a unit?
What happens if my property gets graffitied?
Is there a law requiring deadbolts?
What are the top 10 must-do maintenance tasks to reduce property issues?
Tenant Placement
How much will my property rent for?
Do you charge anything to place a tenant?
How long does it take to find a tenant?
What criteria do you use to screen tenants?
Can I be involved in tenant selection?
Why do utilities need to be on at my vacant unit?
Does RPM market units while a tenant is still living there?
How can I reduce the risk of a break-in while my property is vacant?
When is my property ready to be listed and marketed?
Why is month to month the preferred term for all tenancies and upon lease e
What information is in a lease agreement?
Is there a non-smoking policy inside the house?
Why doesn't the lease last for an entire year?
Where can I access RPM's standard lease agreement?
What is RPM's pet policy?
Where do listings for my property appear?
Do I have to provide a lease?
How does the application process work for tenants?
Why isn't my vacant property renting?
Does RPM work with Section 8?
Why can’t I get a copy of my Tenant’s credit report?
What is a codebox and how does it work?
Move Outs
What is the move out process?
Should the locks be replaced or rekeyed?
How can I notify you that I would like to not renew a lease or to terminate
What are these turnover expenses and how do I get reimbursed from the secur
What happens if the Tenant moves out before their lease expires? (Lease Bre
What are the typical life expectancy ranges for materials and components?
Compliance
Can I, as the Property Owner, be held liable for the criminal acts of other
What is RPM's liability in relation to the Management of the property?
Accounts
What kinds of bank accounts can I link in my portal?
What are your cyber security / data security policies?
Transfer Management
What are all the professional property management companies in Humboldt Cou
I'd like to transfer management to RPM from a different Property Manager, h
Why choose RPM?
Leasing Only Service
How does your "Quality Tenant Placement" Leasing Only Service work?
How can I share with you my preferences for you leasing the property?
How do I sign up for Leasing Only Services?
What are your fees for Leasing Only Services?
Eviction Only Services
How do I sign up for your Eviction Only Service?
Broker Compliance
Property Management and Landlord/Tenant Law FAQ
AB 1482 (“TENANT PROTECTION ACT OF 2019″) FAQ
Emergency
Natural Disasters: What Are Your Responsibilities as a Landlord?
How is RPM responding to Coronavirus (COVID-19)?
COVID-19 Updates
COVID-19 Resources
COVID-19 Resources
COVID-19 Cleaning Guidelines
COVID-19 Financial Relief
COVID-19 Rent
COVID-19 Terms
Earthquake Preparedness
What are the basics of Property Management?
Contact Support
Communication
Log In
How does RPM communicate maintenance policies to tenants?
We provide a "Resident Maintenance Guide" to Tenants. See below.
POL-08. Resident Maintenance Guide - Resident.RPM101.com > FAQ > Maintenance v.1217
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