FAQ > Maintenance > What is the Maintenance Coordination Fee (MCF)?

If identified on your Property Management Agreement (PMA), Rentor has a Maintenance Coordination Fee of $20 per dispatched Work Order, but this does not include work related to tenant caused damage, regular turnover work, inspections, or recurring work like seasonal maintenance or landscaping.

REMEMBER: The better condition we get the property at turnover, the less work orders the Tenant will report!

Benefits of the Maintenance Coordination Fee

• Higher Tenant Retention - Besides normal life progression or a life-changing event, the #1 reason tenants move from one rental to another is because of maintenance issues with their existing landlords. Happy tenants = longer-term tenancy, lower turnover costs, lower vacancy, and more. 

• Tenant-Caused Damage - Each invoice is reviewed by the maintenance team. When tenant-caused damage is found Rentor passes through the expense of the repair to the tenant. 

• Dedicated Maintenance Team - We have team members in the maintenance department who are dedicated to troubleshooting and resolving issues before we ever bother you or dispatch a vendor. 

• Better Vendors - We spend countless hours each year vetting vendors to ensure they meet our standards to ensure they stand behind their work. 

• Better Pricing - We work to have Vendors and Contractors give you preferential pricing and scheduling because of the volume of work we give them. 

• Maintain Management Fees - Rather than bumping up our management fees on every door we manage in order to support the demands and workload of additional help, we chose to offset the cost by only charging those properties that require additional time and resources of our maintenance team to adequately manage the maintenance of their property. 

• Work Order History - We can provide you a full chronology of all Work Order History, for the time period we have managed the property, which can be a great benefit when selling your home or needing to review work orders. 

RENTOR's Work Order Process

1. Receive Work Order - Via Tenant Portal, Text, Email, Phone

2. Troubleshoot - Maintenance hotline is managed 24/7 by trained professionals who perform a detailed Q&A to eliminate the need for a call out or diagnose the problem to the extant that the attending technician will be prepared. 

3. Create Work Order

4. Research - Check for warranty information or owner specific vendor instructions. Look at the history of the home to ensure this isn't recurring. 

5. Select and Contact Vendor - Give a detailed scope of work. Find the best vendor for the least amount of money that is available to do the work.

6. Coordinate - Service appointment between vendor & tenant. 

7. Review - If applicable, review work order with the technician (discuss options & culpability for tenant chargeback)

8. Verify - Work order has been completed (review invoice, update systems, follow up with vendors and tenants as needed) 

FAQs

When is the fee not charged? 

• • Tenant Damage - If the work is charged back to the Tenant, they may also be responsible for paying the Maintenance Coordination Fee.

  • Turnover Process - No Charge. That includes carpet cleaning, general cleaning, rekeying, and other items typically done when preparing a home for rent. Leasing Fee includes taking all the steps necessary to prepare your home for rent as well as the marketing the property to find a new tenant. For example, coordinating general cleaning, rekeying, carpet cleaning are all included in the Turnover Process which does not involve a Maintenance Coordination Fee.

  • Routine Items - One-time setup of $20. (routine landscaping, monthly pest control, HVAC tune-ups, etc.)

  • Seasonal Maintenance - No Charge

When is this fee charged? 

• Typically this fee is charged when we need to dispatch a vendor or homeowner to the property. 

What's included in the fee? 

• Troubleshooting with tenant and fielding questions 24/7/365. When necessary it includes three bids from our preferred vendors. 

How much will this cost me? 

• On average there are about 6 work orders created each year per property. So the total Maintenance Coordination Fee is about $120 per year. Working with a bad vendor or failing to inspect the property can cost $1000s in damage.

How does the Fee show up on my Owner Statement? 

• The Maintenance Coordination Fee will show up as a separate line item on your Owner Statement.  

What if I have a major remodel or larger peril involving multiple vendors and insurance claims? 

• Major renovation coordination will require a separate agreement, if applicable, for Rentor to manage and may involve a mark-up that Rentor will attempt to claim through the insurance process.    

Have Questions?

If you feel we've missed something or you have additional questions, please contact us at Support@Rentor.com. 

Thank you for being a valued client.

Sincerely,

The Rentor Team