Step 1: Navigate to the following URL: https://www.fwcustomer.org/fairfax. User will enter their 1) User Name and 2) Password, then click Login.

If authentication is successful, the user will be navigated to the Customer Search page. The Customer Search page provides the ability to locate information about registered and non-registered customers.

Step 2: The user may enter the customer's:

1. First name

2. Last name

In the field below. Users can only include a single 1st and last name for this criteria.

Step 3: The user may also enter additional data points for the customer that is being searched.

1. Contract Account

2. Business Partner

3. Username

4. Email Address

5. Zip Code

6. Phone Number

Step 4: Apply filters based on account characteristics to further refine the search results.

1. Registration Status – All, Yes (Default), No

2. Paperless Billing Status – All (Default), Yes, No

3. Recurring Payment Status – All (Default), Yes, No

4. Username Status – Active (Default), Inactive

5. Account Status – All (Default), Active, Inactive

6. Account Type – All (Default), Residential, Commercial

7. Account Lock Status – All (Default), Locked, Unlocked

8. Billing Cycle – Multiple, Empty (Default)

When complete, select Search.

Step 5: View Search Results.