Embedded Files
Customers can view a PDF image of the mail insert that was included with their paper bill through the FW Portal. If the customer is enrolled in Paperless Billing, and does not receive a paper bill, the customer can access the mail inserts from this section. This section displays up to 24-months of mail inserts (if the account has been active in SAP for this duration and the PDFs are available).
Customers will have access to all mail inserts for the active period of their contract account.
Step 1: From the Overview page, the customer clicks the Billing & Payments tab in the left-hand navigation pane.
Step 2: Scroll to the bottom of the page. The bottom table will be labeled Mail Insert. Click on VIEW.
Step 3: The FW Portal will retrieve a PDF image of the selected document and present the PDF in a separate browser tab. The customer can close the tab to return to the Portal.
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