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Customers may add or remove contract accounts from their FW Username.
Step 1: Click the Profile & Accounts tab in the main left hand navigation.
Step 2: Locate the Manage Accounts section, click the Manage Accounts button.
Step 3: Click the Add New Account button.
Step 4: Populate the (1) Account Number, (2) Service Address City, and (3) Service Address Zip code and click Add Account.
Step 5: Complete the Account Details associated with the added account.
1. Account Nickname - Defaults to My Account. The customer may choose to enter their own description.
2. Contact Phone Number (required) – Defaults to the phone number on the current logged in account.
3. Mailing Address (required) – Defaults to the premise address.
4. Account Designation – Set the account to primary, if set this is the first account the customer will see upon login.
Step 6: Click Save.
Step 7: The pop-up will close and the Profile & Accounts page will refresh with the new account added to the Manage Accounts view.
NOTE: Clicking the “Delete” button in the “Account Details” list will remove an account from the customers FW profile.
NOTE: Deleting an account that is enrolled in Recurring Payments will automatically un-enroll ONLY the deleted account. The un-enrolled status shall be reflected back to SAP in real-time and will be effective immediately.
NOTE: Deleting an account that is enrolled in Paperless Billing will automatically un-enroll ONLY the deleted account from Paperless Billing. The un-enrolled status shall be reflected back to SAP in real-time and will be effective immediately.
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