Mobile - View Mail Insert

Customers can view a PDF image of the mail insert that was included with their paper bill through the FW Portal via mobile. If the customer is enrolled in Paperless Billing, and does not receive a paper bill, the customer can access the mail inserts from this section. This section displays up to 24-months of mail inserts (if the account has been active in SAP for this duration and the PDFs are available).

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To access the Billing and Payment section, click on the three horizontal lines on the left top of the screen

Then click on Billing and Payment tab on the left navigation pane.

Step 3: Scroll to the bottom of the page. The bottom table will be labeled Mail Insert. Click on VIEW.

Step 4: The FW Portal will retrieve a PDF image of the selected document and present the PDF in the customers mobile device. The customer can close the tab to return to the Portal.