Customers will be given the option of sharing access to their account(s) with other users via guest user access. This option enables a primary account holder to invite additional users to see account data or grant unrestricted access.

To guarantee that access is shared with the appropriate users, the procedure includes various approval phases.

Step 1: Navigate to the following URL: https://www.fwcustomer.org/fairfax. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To share an account(s) to guest user(s), User clicks on Guest User Access in the main navigation bar or from Profile & Accounts --> Manage Accounts

Step 5: After clicking Continue a popup is displayed containing the following information:

1. Information of the guest user access to confirm.

2. Toggling the button ensures that the user has read the terms and conditions.

Step 6: A confirmation popup is displayed that the guest access invite has been sent to the user

• Guest User interface:

Step 1: guest user receives the invite via email, then clicks "here" to set up their account for the guest access.

Step 2: If the guest user already has an FW account, then they check the Login with your existing Fairfax Water Portal account credentials box and enter their username and password then click "Submit," but if they don't have a FW account, they may select Create a new Fairfax Water account and then click "Next" to create an account (Same process as Customer Registration)

Step 3: Upon final submission of guest access request, name and optional message will be sent to the account holder for a final review. guest user receives an email when their request has been approved or rejected.

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Step 3: Upon final submission of guest access request, name and optional message will be sent to the account holder for a final review. guest user receives an email when their request has been approved or rejected.