Mobile - Adding & Removing Account for Existing Users

Customers may add or remove contract accounts from their FW Username via mobile.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To add and remove accounts, click on the three horizontal lines on the left top of the screen

Step 3: Click the Profile & Accounts tab in the main left hand navigation

Step 4: Click the Manage Accounts button.

Step 5: Click the Add New Account button.

Step 6: Populate the (1) Account Number, (2) Service Address City, and (3) Service Address Zip code and click Add Account.

Step 7: Complete the Account Details associated with the added account.

1. Account Nickname - Defaults to My Account. The customer may choose to enter their own description.

2. Contact Phone Number (required) – Defaults to the phone number on the current logged in account.

3. Mailing Address (required) – Defaults to the premise address.

4. Account Designation – Set the account to primary, if set this is the first account the customer will see upon login.

Step 8: Click Save.

Step 9: The pop-up will close and the Profile & Accounts page will refresh with the new account added to the Manage Accounts view.

NOTE: Clicking the “Delete” button in the “Account Details” list will remove an account from the customers FW profile.

NOTE: Deleting an account that is enrolled in Recurring Payments will automatically un-enroll ONLY the deleted account. The un-enrolled status shall be reflected back to SAP in real-time and will be effective immediately.

NOTE: Deleting an account that is enrolled in Paperless Billing will automatically un-enroll ONLY the deleted account from Paperless Billing. The un-enrolled status shall be reflected back to SAP in real-time and will be effective immediately.