The user will begin by navigating to the FW Portal Homepage.

Step 1: Navigate to the following URL: https://www.fwcustomer.org/fairfax. User will enter their 1) User Name and 2) Password, then click Login.

Step 2: If verification is successful, the user will be navigated to the Customer Search page. The Customer Search page provides the ability locate information about registered and non-registered customers.

Step 3: The user enters search criteria and selects Search. Results are displayed.

Step 5: User enters into Agent Dashboard screen.

Step 7: The user will now see the portal screens and navigation in the same manner as presented to the customer. The user is aware that they are in a mirror session by seeing the text in the top middle of the screen.

Step 8: The user selects End Session to return to Customer Search