Business Logic Guide

Only customers that have completed the self-registration process and activated their Username are able to login.

Customers that have successfully registered with the FW Portal can navigate to the FW homepage, input their Username and password and click Login.

After successful sign in, customers are presented with the Overview also called Customer Dashboard page that includes a summary of account details (Account ID, Billing Address, Service Address, Program Enrollment Status, etc…) and a graph that displays up to 24-months of Billing & Consumption history.

All Account, Billing, Usage and Payment Data that is displayed after Login is retrieved via real-time web service interface from SAP. Customer Master Data is NOT replicated or stored in the FW database.

The Registration module allows customers to create a unique Username and password to access their account information. Users are guided through a step-by-step registration procedure to authorize account access, create portal Login credentials, and signup for utility-specific. Once a contract account is registered to an FW Username, it cannot be registered to a second FW Username.

Users are required to provide three key values to complete step 1 of the registration process:

1. Contract Account,

2. Service Address City

3. Service Address Zip Code

Users that incorrectly attempt to input incorrect combinations of key values will cause the user’s IP address to be blocked. The default number of attempts is 99, however, FW has the ability to update the default number to greater or less than 99 as desired.

Upon completing the registration process, the “Portal Registration” flag on the SAP contract account will be checked.

Registered customers can log into the FW Portal and click the "Profile & Accounts" menu to navigate to the profile page. Each Username that is registered in FW maintains a unique profile page that can be viewed and edited. All profile updates are sent back to SAP via web service interface and reflected in SAP in real-time. Each profile update will also generate an automated Customer Contact record in SAP. The Profile & Accounts page allows users to:

1. Update their email address

2. Update their phone number preference

3. Register and delete Contract Accounts from their FW Username. Deleting a Contract Account from the FW profile is referred to as “Decoupling.”

Decoupling a Contract Account from the FW profile will automatically un-enroll the deleted Contract Account from Auto Debit and Paperless Billing if the customer was enrolled for one or both of the programs.

Registered FW users can log into the FW Portal, click the "Profile & Accounts" menu and remove a Contract Account from their Profile. In the Manage Account tab the customer can click the “Delete” button next to the account they want to remove from their Username.

The customer shall click “OK” or “CANCEL." Users can stop the decoupling process by clicking the ‘CANCEL’ button. This action will take the user back to the profile page.

If the user clicks ‘OK’, the decoupling process will be submitted to SAP and the below actions will be performed against the deleted Contract Account:

SAP will clear the FW Portal registration flag at the contract account level (refer table FKKVKP or Transaction CAA3)

SAP will clear the Paperless Billing functionality and set the account to Paper Bill.

After successfully performing above activities, SAP shall create an interaction record 'Customer Decoupled Account' (populate respective CA# in the details section of the interaction record) and then return successful flag ‘Y’ to FW Portal to confirm the account has been successfully deleted.

Registered users are provided the ability to store and manage bank payment methods to their portal user profile.

All BANK payment methods added to a customer’s portal account are stored and maintained in SAP, not in the FW database.

CARD PAYMENTS

All Card payments are processed in real-time through a seamless interface to the payment gateway. In addition to an on-screen confirmation of payment success or failure, users will receive an automated email that indicates the success or failure of their card payment.

All card payments are one-time payments. Users do not have the ability to schedule a reoccurring payment with a card. See Auto Debit - Enroll for setting up recurring payments with a bank account.

Card payments are received to SAP according to the nightly batch processing schedule, as configured with ACI.

BANK PAYMENTS

In addition to making payments via Credit, Debit or ATM Card, registered FW users have the ability to make payments via direct bank draft.

All bank payments are sent from the FW Portal, directly to SAP for payment processing – FW does NOT interface with the system to process bank payments. Bank Payments are sent by SAP to a 3rd party for processing.

When paying by bank, users have the option to make a one-time payment OR users can enroll in the Auto Debit program to facilitate automatic payments for their outstanding account charges. See Auto Debit - Enroll

NOTE: SAP receives one-time bank payments from the FW Portal via nightly batch file. This file is sent from the FW Portal to SAP at 4PM EST each business day and processed according to SAP’s configured bank payment workflow.

NOTE: One-Time bank payments can take up to 48 hours to post to the customer’s account.

From the FW homepage, customers can click the Guest Pay link that allows customers to submit a one time payment, without creating a registered portal account.

The user is then required to provide account verification information in order to access their current account balance information and make a payment. During Guest Pay Account Verification, SAP shall return invoice and account balance information for presentation to the customer.

If the customer is registered, they are recognized as returning users and encouraged to Login to use the full-service bill payment features. If the customer is not registered, they are given the opportunity to create a Username and password and continue with their bill payment post-Login.

KEY BUSINESS LOGIC:

Customers may make payment through the Pre-Login Guest Payment module if their account has an outstanding balance greater than $0.00

Customers will only be presented with account balance information. Bill PDF's are not presented to the customer unless they are registered and log into their account.

Customers with an existing FW Username ARE permitted to utilize the Guest Payment module.

Bill PDF View

Bill PDF's are available to registered portal users. After Login, users click on Bill & Payments from the left navigation. Users will be presented with a Bill table that contains a link for each invoice. This table provides a digital representation of all Bills / Invoices since the move-in date of the Contract Account. The User can click View to open the PDF in a separate browser window.

• FW users shall have access to all bill PDF’s that are stored with the Bill Print provider since starting service.

Digital Mail Insert View

The Digital Mail Insert module is available ONLY to registered portal users (not available via Pre-Login Guest Pay module). After Login, users click the Bill & Payment button from the left navigation. Users can scroll down to see the Mail Insert table. This table represents a digital representation of all bill inserts that were sent to customers since their move-in date. Digital inserts are not displayed beyond a customer’s move-in date.

Customer shall have access to up to 24-months of Digital Mail Inserts.

Digital mail inserts shall be accessible to customers IF the publication date of the Mail Insert was during the active period of the account.

The Digital Mail Insert module is available ONLY to registered portal users (not available via Pre-Login Guest Pay module). After Login, users click the Bill & Payment button from the left navigation. Users can scroll down to see the Mail Insert table. This table represents a digital representation of all bill inserts that were sent to customers since their move-in date. Digital inserts are not displayed beyond a customer’s move-in date.

Customer shall have access to up to 24-months of Digital Mail Inserts.

Digital mail inserts shall be accessible to customers IF the publication date of the Mail Insert was during the active period of the account.

Moved-out accounts ARE allowed to register with the FW Portal. Moreover, existing FW users can add a moved-out account to their profile. However, there are certain functions of the portal that are restricted for the moved-out account. The below list represents restricted functions for moved-out accounts:

Profile – Disable update to contact information

• if balance is <= $0.00, disable all payment features

• if balance is > $0.00, all payment features shall remain available (including Auto Debit)

• Disable bill insert view for inserts where Published Date > move-out date.

NOTE: If the FW user has more than one Contract Account registered to their Username, and one of the accounts is moved-out (according to SAP), the above restrictions will ONLY apply when the user is viewing the moved-out account. If user is viewing their active account, all FW Portal features shall be available for use.

This site has been developed and optimized for the latest versions of following browsers:

1. Mozilla Firefox (http://www.mozilla.com/en-US/firefox/)

2. Microsoft Edge (http://www.microsoft.com/nz/windows/internet-explorer/default.aspx)

3. Google Chrome (http://www.google.com/chrome)

4. Apple Safari (http://www.apple.com/safari/download/)

To view bill / invoice PDF’s in the FW Portal requires Adobe Reader or any other PDF Viewer.

The latest version from Adobe's website is available for download at http://www.adobe.com