Admin Users
This section describes the actions for administering Admin users.
Embedded Files
The user will begin by navigating to the FW Portal Homepage.
Step 1: Navigate to the following URL: https://www.fwcustomer.org/fairfax. User will enter their 1) User Name and 2) Password, then click Login.
Step 2: If verification is successful, the user will be navigated to the Customer Search page. On the left-hand navigation, the users with a role of Admin or Global Admin only will see additional items. Select Admin Users.
Step 3: All admin users are available on the Admin User page for viewing. The information for each Admin includes:
1. Login Name
2. First Name
3. Last Name
4. Role
Step 4: Users can search for a certain admin user by using the Search button. The following fields are revealed when clicking on the search button:
1. Login Name
2. First Name
3. Last Name
4. Role
After filling the desired search field/s, the user clicks "Search" to see the results of their query.
When a user wants to clean out their search input, they click the Clear button.
Step 5: From this page the user can take Action on each user or Add a New User.
Step 6: Click on one or several of the action icons
a. Edit: Update the information associated with the admin user.
b. Delete: Remove the user as an administrator.
c. Change Password: Create a new password for the admin user.
d. Lock / Unlock Account: Prevent or allow customers to access their account in the portal
Step 6: Add a New User by completing the following fields:
1. Username
2. First Name
3. New Password
4. Last Name
5. Confirm Password
6. User Roles: Accounts Receivable, Admin, CSR, Marketing, Portal Team
7. Email Address
Helpful Tip: If you’d like to see more entries on a single screen select from the drop down “Show entries”
Page updated
Report abuse