The Forgot Password feature allows customers to self-reset their FW password. Customers may initiate the password reset process from the FW Homepage. For additional information about resetting customer passwords from MiAdmin, see Reset Customer Password.

Step 3: Account Information: The customer will provide the following information. Then click Next.

1. Account Number (Required)

2. Email Address registered with the FW Portal (Required)

Step 4: Security Questions: The customer will answer the security questions they selected during the registration process. Then click Next.

1. Security Question 1 [Custom answer defined during customer registration]

2. Security Question 1 [Custom answer defined during customer registration]