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Customers can view payments that have been made on their contract account in the Billing & Payment Navigation. The table will show payments processed through the portal and through other methods.
Step 1: From the Dashboard, the customer clicks the Billing & Payment tab in the left-hand navigation pane.
Step 2: The Billing History and Payment History information will display.
The following information is displayed for all billing:
1. Account Number
2. Invoice Date
3. Invoice Amount
4. Due Date
5. Status
6. View PDF Bill
Customers can extend the presented results by clicking on the "Show More" button.
The following information is displayed for all payments:
1. Payment Date - Date the payment was submitted
2. Amount - The amount of the payment
3. Status - Pending, Canceled, or Paid: Portal Bank payments can be in the Pending, Paid, or Returned Status. Credit Card payment taken from the portal will only display after processing and will therefore always be in the Paid Status
Customers can extend the presented results by clicking on the "Show More" button.
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