Mobile - Paperless Billing - Unenroll

Customers may unenroll from Paperless at any time via mobile. When a customer makes a change to their enrollment status, the update is made in real-time to the portal system and SAP. Customers who unenroll from Paperless will begin to receive paper bills via U.S. mail their next billing cycle.

• An Interaction Record is created in SAP whenever a customer makes a change to their enrollment status

• Customers must choose to enroll or not enroll each contract account coupled to their FW Username.

• CSR's can also change the enrollment status for the customer through MiAdmin

• All customer can view a PDF of their bill on the FW Portal, regardless of their Paperless Billing enrollment status.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To unenroll in paperless billing, click on the three horizontal lines on the left top of the screen

Step 3: Click the Profile & Accounts tab in the main left hand navigation.

Step 4: Click the Programs Enrollment button.

Step 5: The Paperless Billing Enrollment screen within Profile & Accounts will open. The customer should select the radio button associated with No, and click Save.

Step 6: The user will receive a pop up confirming unenrollment.

Step 7: The user will see in the Profile & Accounts page that they are no longer enrolled.