Mobile - Recurring Payments - Enroll

Enrolling for Auto Debit is quick and easy through FW. Customers can enroll to have their bill amount automatically deducted from their bank account on the invoice due date via mobile.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To enroll in Recurring Payments, click on the three horizontal lines on the left top of the screen

Step 3: click on Payment Methods tab on the left navigation pane.

Step 4: Customers will be presented with an Enroll in Recurring Payments button

Step 5: A pop-up will open with a short description of Recurring Payments and the required fields for signing up. If the customer has bank accounts saved, they will be available in a drop down menu. Or, the customer can enter a new bank account by filling out the right side of the pop-up.

Step 6: Customers choose their desired bank account from the displayed list.

Step 7: If the customer does not have a bank account payment method saved to their Business Partner in SAP, they must provide their bank account information, including:

1. Account Type (required): Checking or Savings account (radio button)

2. Bank Account Nickname

3. Name on the Account (required)

4. Routing Number (required)

5. Bank Account Number (required)

6. Confirm Bank Account Number (required)

Step 8: The customer will consent to automatic debit by checking the box.

Step 9: Click Save.

Step 10: The user will receive a pop-up confirming enrollment in Recurring Payments. Click Ok.

Step 11: Auto Debit enrollment will update the incoming payment method in SAP at the Contract Account level. The Overview Screen will refresh with the new enrolled status.

Step 12: The customer will receive the following confirmation email.