Customers can un-enroll from Recurring Payments through the FW Portal. This feature allows customers to change their enrollment status and stop automatic recurring bank payments on their account.

Step 1: Navigate to the Homepage. Customer will enter their 1) Username and 2) Password, then click Login.

Step 2: The customer will be navigated to the Overview page. Locate the Payment Methods navigation and Bank Accounts tab.

The customer can also navigate to the bottom of the Dashboard beneath Program Enrollments to take the same action.

Step 3: Click Unenroll in Recurring Payments under the Bank Account section.

Step 4: A pop-up will open confirming that the customer would like to unenroll their contract account from Recurring Payments. Click Proceed.

Step 5: The customer will be returned to the Payment Methods page. The Unenroll verbiage will change to Enroll verbiage so they can enroll at a later time.

The Dashboard will also reflect a status of Enroll if the wish to enroll at a later time.

Step 6: The customer will receive the following confirmation email.