Mobile - Recurring Payments - Unenroll

Customers can un-enroll from Recurring Payments through the FW Portal. This feature allows customers to change their enrollment status and stop automatic recurring bank payments on their account via mobile.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To unenroll in Recurring Payments, click on the three horizontal lines on the left top of the screen

Step 3: click on Payment Methods tab on the left navigation pane.

Step 4: Click Unenroll in Recurring Payments under the Bank Account section.

Step 5: A pop-up will open confirming that the customer would like to unenroll their contract account from Recurring Payments. Click Proceed.

Step 6: The user will receive a pop-up confirming unenrollment in Recurring Payments. Click Ok.

Step 7: The Unenroll verbiage will change to Enroll verbiage so they can enroll at a later time.

Step 8: The customer will receive the following confirmation email.