Mobile - Paperless Billing - Enroll

Customers may enroll their contract account for Paperless Billing at any time via mobile. When a customer makes a change to their enrollment status, the update is made in real-time to the portal system and SAP. Customers who are enrolled in Paperless Billing will no longer receive a paper copy of their bill.

• An Interaction Record is created in SAP whenever a customer makes a change to their enrollment status

• Customers must choose to enroll or not enroll each contract account coupled to their FW Username.

• CSR's can also change the enrollment status for the customer through MiAdmin by clicking the Profile link.

• All customers can view a PDF of their bill on the FW Portal, regardless of their eBilling enrollment status.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To enroll in paperless billing, click on the three horizontal lines on the left top of the screen

Step 3: Click the Profile & Accounts tab in the main left hand navigation.

Step 4: Click the Programs Enrollment button.

Step 5: The Paperless Billing enrollment pop-up will open. The customer must select the Yes radio button and click Save in order to enroll in paperless billing.

Step 6: Pop up confirmations will be displayed to the customer. Select Ok.

Step 7: The customer will receive the following email confirmation.