Customers may unenroll their contract account for Paperless Billing at any time. When a customer makes a change to their enrollment status, the update is made in real-time to the portal system and SAP. Customers who are unenrolled in Paperless Billing will begin to receive paper bills via U.S. mail their next billing cycle.

• An Interaction Record is created in SAP whenever a customer makes a change to their enrollment status

• Customers must choose to enroll or not enroll each contract account coupled to their FW Username.

• CSR's can also change the enrollment status for the customer through MiAdmin

• All customer can view a PDF of their bill on the FW Portal, regardless of their Paperless Billing enrollment status.

Step 1: Navigate to the Homepage. Customer will enter their 1) Username and 2) Password, then click Login.

Step 2: After logging into the portal, the customer will be navigated to the Dashboard page. Locate the Paperless Billing section toward the bottom of the page.

Step 3: The customer may click the Learn More button to view information about Paperless Billing. Click Enrolled to continue.

Step 4: The Paperless Billing Enrollment screen within Profile & Accounts will open. Similarly, the customer could have navigated directed to Profile & Accounts. The customer should select the radio button associated with No, and click Save.

Step 5: The user will receive a pop up confirming unenrollment.

The same is depicted on the Dashboard page if the user navigates back in the same session or at the next login.