Customers may enroll their contract account for Paperless Billing at any time. When a customer makes a change to their enrollment status, the update is made in real-time to the portal system and SAP. Customers who are enrolled in Paperless Billing will no longer receive a paper copy of their bill.

• An Interaction Record is created in SAP whenever a customer makes a change to their enrollment status

• Customers must choose to enroll or not enroll each contract account coupled to their FW Username.

• CSR's can also change the enrollment status for the customer through MiAdmin by clicking the Profile link.

• All customers can view a PDF of their bill on the FW Portal, regardless of their eBilling enrollment status.

Step 1: Navigate to the Homepage. Customer will enter their 1) Username and 2) Password, then click Login.

Step 2: After logging into the portal, the customer will be navigated to the Dashboard page. Locate the Paperless Billing section toward the bottom of the page.

Step 3: The customer may click the Learn More button to view information about Paperless Billing. Click Enroll to continue.

Step 4: The Paperless Billing enrollment pop-up will open. The customer must select the Yes radio button and click Save.

Step 5: Pop up confirmations will be displayed to the customer. Select Ok.

Step 6: The Dashboard page will reload and display the new enrollment status.

Step 7: The customer will receive the following email confirmation.