Mobile - Submit Bank Payment

• Customers may submit one time bank payments, or enroll in Auto Debit. For information on automatic bank draft via mobile, see Auto Debit - Enroll.

• Customers may make a payment on their account even if their total balance is zero.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: Click the Pay Now link under the Current Charges amount box displayed in the top section of the Dashboard and Bill screens.

Step 3: The following payment pop-up will open. The default Payment Method will be bank account.

Step 4: From the drop down list select the relevant Bank Account.

Step 5: Select the payment amount. Customers can select from the following. The Total Payment Amount will change after the customer chooses a payment option.

1. Current Charges: This is the "Current Charges" amount presented on the latest customer bill.

2. Total Balance: This is the total outstanding account balance.

3. Other Amount: Entered by the customer

Step 6: Click Pay. The screen will present a processing icon while the payment is processed.

Step 7: The customer will receive a receipt confirming their payment submission. The customer can click Print to save or print a copy for their records. Click Close to proceed.

Step 8: The customer will receive an email confirming their payment submission.