Mobile - Submit Credit Card Payment

The FW Portal allows customers to pay their bill online, via Credit/Debit card or Bank Account. For instructions on how to manage payment methods, see Managing Payment Methods.

Credit/Debit Card Payment:

• Credit and Debit Card payments are processed through the ACI payment processing service.

• Customer are not charged a processing fee of $2.95 for payments submitted through FW.

• Customers may make a payment on their account even if their total balance is zero.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: Click the Pay Now button under the Current Charges amount box displayed in the top section of the Dashboard and Bill screens.

Step 3: The following payment pop-up will open. The Pay Method will default to Bank Account. Using the drop down select Credit/Debit Card.

Note - If the customer would like to add a new Bank Account, they may click on the Add Bank Account button. For credit cards, they must be entered every time the customer wishes to pay as credit cards are not stored.

Step 4: Select Bank Account by clicking the Bank Account drop down. A list of all saved accounts will display for the customer to select.

Step 5: Enter the following credit/debit card information:

1. First Name (required)

2. Last Name (required)

3. Card Number (required): This number is 15 digits (Master Card) or 16 digits in length.

4. Expiration Month (required): This number is two (2) digits in length.

5. Expiration Year (required): This number is four (4) digits in length.

6. Security Code (required): CVV number from the back of the Credit Card, this number is three (3) digits or four (4) digits (Master Card) in length

7. Billing Address Street (required)

8. Billing Address City (required)

9. Billing Address State (required)

10. Billing Address Zip (required): This number is 5 digits in length

Step 6: Select the payment amount. Customers can select from the following:

1. Current Charges: This is the "Current Charges" amount presented on the latest customer bill.

2. Total Balance: This is the total outstanding account balance.

3. Other Amount: Entered by the customer

Step 7: Click Review. The screen will present a processing icon while the payment is processed.

Step 8: The customer will receive a receipt confirming their payment submission. The customer can click Print to save or print a copy for their records. Click Close to proceed.

Step 9: The customer will receive an email confirming their payment submission.