The user will begin by navigating to the FW Portal Homepage.

Step 1: Navigate to the following URL: https://www.fwcustomer.org/fairfax. User will enter their 1) User Name and 2) Password, then click Login.

Step 2: If verification is successful, the user will be navigated to the Customer Search page. On the left-hand navigation select Groups and Create Group.

Step 3: Enter the relevant customer search criteria. See also the Customer Search guide. When complete, click Search.

Step 4: View Search Results. The user may now save the search results as a group by selecting Save Result as Group.

Step 5: From the pop up create a memorable Name and Description to designate this saved result. Click Submit.

Step 8: Where many saved groups exist the user may search for saved group based on the:

1. Group Name

2. Created By

3. Updated By

4. Updated On

5. Created On

Step 9: Press Search. Results that match the criteria will be displayed.

Step 10: Double click on any of the Group Names listed to view the group details and results.