Mobile - View Bill

Customers can view a PDF image of their paper bill through the FW Portal via mobile. The Billing & Payment page displays all PDF bill images (if the account has been active in SAP for this duration and the PDFs are available).

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To access the Billing and Payment section, click on the three horizontal lines on the left top of the screen

Then click on Billing and Payment tab on the left navigation pane.

Step 3: Customers can view a PDF of their monthly Bill by clicking the VIEW button for the desired item.

Step 4: The FW Portal will retrieve a PDF image of the selected document and present the PDF in a separate browser tab. The customer can close the tab to return to the Portal.