Mobile - Changing the Primary Account on a Username

Customers with multiple Contract Accounts registered to their Username can designate which contract account loads first when they log into the Portal via mobile.

This account is called their Primary Account and can be changed by following these steps.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To access the Profile and Account module, click on the three horizontal lines on the left top of the screen

Step 3: Click the Profile & Accounts tab in the main left hand navigation.

Step 4: Click the Manage Accounts button.

Step 5: Each Contract Account will have an edit icon button to the right. A green check box designates the contract account that is the Primary Account.

Note: Only one account can be the primary account at a time

Step 6: Select the edit icon next to the Contract Account you want to designate as the Primary Account.

Step 7: Select the slider for “Set this Account as Primary” such that it turns green. Click Save.

Step 8: The pop-up will close and the Profile page will reload. The Manage Accounts section will now show the new primary account.

NOTE: Changing to a new Primary Account will not remove the previous account from the Username. To delete a contract account from the Username, see Adding and Removing Accounts for Existing Users