Mobile - Managing Payment Methods

Customer Guide

Customers can save, edit, and delete payment methods in the FW Portal via mobile. This allows the customer to easily pay their bill each month with a pre-saved payment method.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To access the payment methods section, click on the three horizontal lines on the left top of the screen

Then click on Payment Methods tab on the left navigation pane.

Step 3: Customers will be presented with a bank nickname; to view further information, click on the bank nickname box or the arrow inside it. Customers may separately enter credit card information from the Pay Now screen, but the information is not kept on file like Bank Accounts depicted below. Also customers are able to delete their account or edit their account's details

1. To Add a new Bank Account Payment Method:

1.1 Beneath the Bank Accounts tab click the Add Bank Account button.

A pop-up window will open and display the required Account details.

1.2 The customer will enter the required fields.

1. Account Type: select from radio buttons for Saving and Checking

2. Bank Account Nickname: A custom name that the user can create to easily identify accounts at a glance.

3. Name on the Account

4. Routing Number: the routing number will be validated against the master list in SAP.

5. Bank Account Number: this number must be 5-15 digits in length

6. Bank Account Number Confirmation: this number must match the number previously entered

2.3 Click Save when all fields are complete. Upon successful validation, the pop-up will close. The Payment Methods page will reload and the new payment method will appear.

Note: Bank Account details cannot be edited from the FW Portal. The customer must delete the bank payment method and create a new one to correct any payment details from the FW Portal.

For more information about enrolling for automatic bank draft, see Auto Debit - Enroll.