Customers can save, edit, and delete payment methods in the FW Portal. This allows the customer to easily pay their bill each month with a pre-saved payment method.
Step 1: To access the payment methods section, click on the Payment Methods tab on the left navigation pane.
Step 2: Customers will be presented with a single tab to manage their payment bank accounts. Customer may separately enter credit card information from the Pay Now screen, but the information is not kept on file like Bank Accounts depicted below.
1. To Add a new Bank Account Payment Method:
1.1 Beneath the Bank Account tab click the Add Bank Account button. A pop-up window will open and display the required Account details.
1.2 The customer will enter the required fields.
Account Type: select from radio buttons for Saving and Checking
Bank Account Nickname: A custom name that the user can create to easily identify accounts at a glance.
Name on the Account
Routing Number: the routing number will be validated against the master list in SAP.
Bank Account Number: this number must be 5-15 digits in length
Bank Account Number Confirmation: this number must match the number previously entered
2.3 Click Submit when all fields are complete. Upon successful validation, the pop-up will close. The Payment Methods page will reload and the new payment method will appear.
Note: Bank Account details cannot be edited from the FW Portal. The customer must delete the bank payment method and create a new one to correct any payment details from the FW Portal.
For more information about enrolling for automatic bank draft, see Auto Debit - Enroll.