Mobile - View Billing & Processed Payments

Customers can view payments that have been made on their contract account in the Billing & Payment Navigation via mobile. The table will show payments processed through the portal and through other methods.

Step 1: Open the FW Customer Mobile app on your mobile device. Customer will enter their 1) User Name and 2) Password, then click Login.

Step 2: To access the Billing and Payment section, click on the three horizontal lines on the left top of the screen

Then click on Billing and Payment tab on the left navigation pane.

Step 3: The Billing History and Payment History information will display.

The following information is displayed for all billing:

1. Account Number

2. Invoice Date

3. Invoice Amount

4. Due Date

5. Status

6. View PDF Bill

Customers can extend the presented results by clicking on the "Show More" button.

The following information is displayed for all payments:

1. Payment Date - Date the payment was submitted

2. Amount - The amount of the payment

3. Status - Pending, Canceled, or Paid: Portal Bank payments can be in the Pending, Paid, or Returned Status. Credit Card payment taken from the portal will only display after processing and will therefore always be in the Paid Status

Customers can extend the presented results by clicking on the "Show More" button.