MARCH 2015





          










Welcome to  Blue Heron Journal, on-line resource for business thought-leaders and decision-makers.

We've got  predictions,  Paging Dr. Lean(sm), links to Industry Week and AME Target On-line features, Executive Interviews, and pictures.  Over eleven thousand new business books are published per year, and Blue Heron reviews the ones we love and find useful. 

We’re looking at critical business areas and the human side of business, what happens when we assemble human beings hard-wired for corporate warfare into organizations designed to produce.  Traditional management approaches don’t always work, or often they only work for a few years, and Blue Heron will offer you some new tools and resources to go beyond the cookbooks.

Patricia E. Moody, Publisher

Fortune magazine "Pioneering Woman in Manufacturing," Industry Week IdeaXChange Xpert,  tricia@patriciaemoody.com, www.patriciaemoody.com,LinkedIn, Twitter, Facebook,  CLICK The Mill Girl Bio


                         Mr. Mookah comes to you courtesy of buytruckload.com.

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The Fourth Industrial Revolution, Manufacturing's Future

When Dick Morley and I sat down to write The Technology Machine: How Manufacturing Will Work in the Year 2020, we were 15 years out from the end date... we envisioned an enterprise connected machine to machine, sensor to sensor, with discrete information flows clicking along with minimum human tweaking...design and customer orders would drive the machines nearly simultaneously...one giant step for mankind...humans not be removed from the picture, but rather empowered by the technology. CLICK The Future of Manufacturing





But not everybody buys into it...

"I give up, " I said. "I am persuaded that the big software systems guys are the ones who will provide the IT solutions that will integrate the global enterprise - it won't come from manufacturing."

She laughed at me!  "That's nuts" she said, and then she chuckled.  "Do you mean SAP?"  And she laughed again.

 "SAP, Oracle, Microsoft, maybe some unknown start-up out there  - that's right - they are the ones who will push the solution. You can't run a global enterprise with the kind of data flows, risks, tsunami, and now personal preference info from the social media, on origami and white boards and Excel.  You may be able to move stuff around the shop floor, but as somebody who has actually made a living - I got my crystal, my china, my condo -  buying materials and assemblies, and then running them through production, I can say that the complexity over a global network is so huge, the ONLY way all that data can be managed is with IT help."




Book buddy Dick Morley, winner of the Prometheus Award and inventor of some 30 devices, including the Programmable Logic Controller (PLC),  warns The Mill Girl that what we are looking for is not an "Obamacare of IT" to run the manufacturing enterprise.  "Don't go that big," he says.  But we are in agreement on one point, a combination of hard automation with some origami and a lot of smart IT will take us there.   

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Praise from Art Byrne, former President, The Wiremold Company: "The new bible to improve any manufacturing company..."

The best 4P Design for LeanSigma project The Mill Girl ever saw was at the Pella plant in Iowa ... annual productivity gains of 15 percent to 20 percent.  EXCERPT FROM THE PERFECT ENGINE
TO ORDER HARDCOVER CLICK BOOKSTORE; PAPERBACK
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*STUBUILDI
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St. Martins Press 2013
AUTHOR  
STEPHEN COONTScreator of the unstoppable warriors Jake Grafton and Tommy Carmellini, talking with The Mill Girl about his latest, PIRATE ALLEY ! 
MORE


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Rick Blasgen, CSCMP head, talks with The Mill Girl about the next 50 years! Executive Interview HERE
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Ken McGuire, AME Icon, Responds to Blue Heron Journal On Kaizen -

The creator of pioneering Japan Study Missions looks back to ask, “What’s next?”  and like The Mill Girl, McGuire objects to “all lean, all the time”    MORE: Made in The Americas (sm): The Kaizen Blitzers and A Reader's Response


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Copyright Patricia E. Moody 2015, All Rights Reserved



The Rock and the Shoe


Patricia E. Moody

You can ignore that cold draft sneaking in under the winter door, and just cram a rolled bath towel against the opening.  You can ignore the slight hesitation every time you press down on the accelerator; that is until your gas mileage drops to 9 miles per gallon and climbing into third gear hurts.  You can ignore the dulled talk radio chatter in your neighbor’s cubicle until your callers wonder just what in the heck is going on there behind the phone. 

But like drafty doors and leaky cylinders, there are some things that won’t be ignored.  My old friend at Honda, Rick Mayo, told me one of his favorite stories: “The Rock and The Shoe.”   MORE The Rock and The Shoe



Industry Week:  Manufacturing 2015: 7 Thought Leaders Share Their Predictions


It was the year 2000, and we three manufacturing geeks -- we called ourselves the "White Socks Guys" -- were the skunks at the garden party, an Aspen futurist gathering of experts drawn from politics, the media and technology assembled to talk about trends and, in particular, the U.S.’s New Economy.

Madeleine Albright was there, and Bill Clinton flew in to deliver a high-ticket speech. The hot topic was globalization and how the U.S. was going to move to a singular focus on innovation within the new service economy -- toward designing the stuff that boats and planes would bring back to us, produced and neatly packaged by unknown and faceless low-wage Mill Girls in some foggy offshore factory.

Michael Marks, then president of Flextronics, spoke about what it took to be in the electronics business in the U.S., and the Gartner guy offered some statistics, but the pressure to accept the globalization vision of an out-sourced U.S. economy sans basic production capabilities was overwhelming. We were outnumbered.

Click Industry WeekHERE for Predictions from Microsoft's Mike Opal, packaging guru Kevin Howard, MIT's Simchi-Levi, SAP CEO McDermott, Baxter the Robot and his Humanoid Jim Lawton, analytics guru David Armstrong, and Cloud expert Thomas Trappler

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Paging Dr. Lean for Solutions


Paging Dr. Lean to...

Seattle Children’s Hospital

Beach: We use the FedEx model.


Seattle Children’s Hospital used classic supply management, Japanese shop floor methods and 4P to save money, free up clinicians for more bedside care and build its new, smaller facility. That’s right, they got better and smaller!

Greg Beach, senior director of supply chain at Seattle Children’s Hospital, is one of those rare health care transformation executives whose best friends are doctors and nurses and whose culture change work hasn’t gotten him fired....MORESeattle Children's

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DESIGNING FROM THE OUTSIDE IN

According to packaging guru Professor Diana Twede at Michigan State, packaging engineer Kevin Howard earned a bucket of gold stars when in a breakthrough creativity moment he dreamed up a new way for HP to ship Deskjet printers — pallet-less.  Not only did his concept reduce the weight, and therefore shipping costs for HP and its customers, but it took logistics and packaging on a whole new path toward “self-packing” designs.  MORE DESIGNING FROM THE OUTSIDE IN

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INDUSTRY WEEK FEATURE:  

The Quest to Simplify Manufacturing IT

Winners Dream, by Bill McDermott, CEO of SAP

     by Patricia Moody
Publisher, Blue Heron Journal

When Bill McDermott’s little brother Kevin, 6 feet tall and 225 pounds, hefted the 6-foot, 2-inch, 165-pound Bill, outfitted in one of his two $99 suits, and carried him through 4 feet of flood water to their Dad, who was waiting to drive the future CEO to the train, it was all part of the promise, part of the dream.

“When did you first make this dream your goal?” I asked McDermott, now CEO of SAP, the world’s third largest software company. “It was on the train ride in,” he explained. “I wanted to be the next David Kearns (Xerox’ CEO 1982 to 1990).”

But it wasn’t just that train ride. McDermott, as you’ll learn in his new book, Winners Dream, A Journey from Corner Store to Corner Office, had prepped his whole life for that first big Xerox dream, and the next and the next... MORE

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The Mill Girl Returns to Briggs & Stratton Thirty Years After America's First JIT Pilot..


Industry Week 4-part series on the transformation of a century-old American icon:

When Stephen Foster Briggs and Harold Mead Stratton partnered to mass produce their first product, a two-cycle six cylinder auto engine in 1908, they launched a journey that took this American icon through generations of manufacturing in the heartland, heartbreak and hope, big technology, and workforce challenges, until, over one hundred years and several transformations later, a new company emerged.  CLICK:  http://www.industryweek.com/change-management/trnsformation-century-old-us-manufacturing-company

How Briggs & Stratton leveraged a multi-faceted strategy to thrive amid a century of change. Third of a four-part series:

  • Part One: The Transformation of a Century-Old US Manufacturing Company
  • Part Two: Briggs & Stratton's Three Pillars of Transformation
  • Part Three: How to Capitalize on Challenge and Change
  • Part Four: Combining Continuous Improvement, Automation and Robotics Drives Quality


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Lessons in Using the Five Senses from  Sensei Teruyuki Maruo

Patricia E. Moody, AME Target On-line

 

         “Gemba is a gold mine,”  Teruyuki Maruo


If you were led blindfolded onto a working production floor, would you be able to sniff out the problem areas?  Could you immediately pinpoint the exact causes of bad quality and late shipments with your eyes closed? 

When Teruyuki Maruo launched Honda’s production system, there was great pressure to immediately achieve high performance in supplier quality and deliveries from the company’s new North American supply base.  Like today’s push to reshore outsourced suppliers, Honda needed to quickly build up a reliable supply network, hundreds of smaller companies located within 24 hours of its Anna engine and Marysville, Ohio, assembly plants, ramp up its local content percentage, reduce logistics costs and establish consistently lower operating costs. MORE

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Need a break from the blue screen of death?  CLICK A DOSE OF POSITIVITYNESS

Look closely (or click on the image) and you will see a heron on the rocks at Cordingly Dam in Newton, Massachusetts, not far from the Mass Turnpike Extension!  Photo by Jim Lawton, Chief Marketing Officer at Rethink Robotics.


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Paging Dr. Lean: Do You Prefer the Purple or the Blue Gloves?Jason Hirsbrunner


Jason Hirsbrunner: Just one more battle in the “this is the way we have been doing it” campaign.


How Christie Clinic cut complexity and saved money without ticking off the docs

When we asked Jason Hirsbrunner, Christie Clinic’s director of support services and a continuous-improvement advocate, for examples of big cost savings, we knew we were in the no-man’s land where many health care materials management execs have been lost forever. It seems that pure spend management and parts consolidation doesn’t always go over well with the medical staff. 

I can think of two big health care institutions where the doctors fought the elimination of their favorite — but redundant — supplies, and in the battle for freedom of choice over dictated spend reduction, guess who won?  Do You Prefer The Purple or the Blue Gloves?

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MADE IN THE US - AND 75% OF THIS ELECTRONICS COMPANY OUTPUT SHIPS TO THE FAR EAST!!! FAR OUT!!!

Photo courtesy of Grand Rapids Business Journal


Firstronic CEO John Sammut explains his strategy for building an electronics company that manufactures in the U.S. -- near ailing Detroit, no less! -- and exports to Korea, China, Mexico and India. Three-part Industry Week Online series - http://www.industryweek.com/growth-strategies/who-says-you-cant-manufacture-electronics-us

Part 2: Workforce, How Firstronic Grows Its Ownhttp://www.industryweek.com/leadership/workforce-and-lean-strategies-help-keep-manufacturer-us

Part 3: Leveraging IT for Competitive US Production http://www.industryweek.com/companies-executives/leveraging-it-competitive-us-production

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THE ROBOTS SMASH RECORDS AND COLLIDE WITH WETWARE - Hey,
why not bring in the robots, sit back and let the machines do all the work?

The numbers are in, and they are shocking — 14,135 robots valued at $788 million, or $55,000 per robot, were ordered from North American robot producers in the first half of 2014, an increase in sales that smashed the previous record and raises new questions for manufacturers.

Money is cheap and companies are sitting on a lot of it. So why not bring in the robots, sit back and let the machines do all the work?  Dick Morley, serial entrepreneur and creator of the programmable logic controller (PLC) said.. MORE
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"Let the data lead you..."
 Shewhart Award winner and Rath and Strong guru Dorian Shainin pounded it into us.... and that's the way we like to look at how well companies are running their operations.  We love these numbers!  Net profit tells us so much about systems, leadership, strategies and managing costs, especially purchasing spend.  With the exception of GM and Ford, each company showed Gross Profit Margins of approximately 20%, so the differences in Net Profit Margins say much about efficiencies and systems.  "Let the data lead you..."

                                             Dec. 2013          March 2014   June 2014 Sept 2014
Honda                                 5.32%                5.51                  4.90                4.71
Toyota                                 7.98                    4.52                 9.20                8.22
Nissan                                 3.75                    4.1                    6.25                 4.89
Volkswagen                      4.58                     5.01                4.72                  6.87
Ford                                     8.21                     2.76                3.50                 2.39
GM                                       2.57                      0.57                 .70                  3.75
Tesla                                                                                                                   (8.77)
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Honda Production System/BP sensei Teruyuki Maruo on Leadership:
         Being a leader is very difficult.  The leader has to have teaching abilities.  If he is not able to teach the leaders of his team, they are not going to be able to trust him.  The leader needs to have confidence in evaluating members of his team, and he needs to provide them with direction.                                                                                                    

"For those who think of
Toyota as the leader in lean thinking, here's a colorful explanation of how Honda's "racing spirit" is creating a truly lean enterprise in North America.  Nelson, Mayo, and Moody provide a step-by-step plan for building a smoothly-flowing value stream from raw materials into the arms of the customer.  Anyone who can't follow their simple instructions (and who doesn't get on the case immediately after putting this book down) has little chance of staying in the race.

James Womack, President, Lean Enterprise Institute, co-author Lean Thinking and The Machine That Changed the World.  CLICK Powered by Honda, Developing Excellence in the Global Enterprise

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Paging Dr. Lean for Solutions






Training and Development for The Fourth Industrial Revolution







Who's gonna run the machines that make the machines?

What Kind of Learner Are You?  Is on-line digital or human contact - or a mix -   the answer?

We all love TED talks  (see How to Deliver a TED Talk), Netflix and YouTube, and the list of online communities grows every day. But for the kind of training and workforce development the U.S. really needs as we bring back manufacturing and scale-up to fill those vacant 600,000 manufacturing jobs, what’s the most effective way to deliver just the right amount of just the right topics to a diverse workforce? ...

MORE

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Flash Forward: A #FutureBuy Perspective from The Mill Girl at Blue Heron Journal

Posted by Patricia Moody on Tuesday, 03 June 2014 in Guest Posts

Editor's Note: On May 1st, Buyers Meeting Point issued an Open Call for predictions about the future of procurement as part of the #FutureBuy project I am working on with Jon Hansen (Procurement Insights, PI Window on the World). We welcome all predictions, either as comments to our posts on the subject, guest submissions, or posts on Twitter flagged with our #FutureBuy hashtag.  Kelly Barner, Buyers Meeting Point

The New Monroe Doctrine:  The US and Mexico reach a new geopolitical arrangement, beyond Nafta, beyond immigration, that leverages the resources of Mexico - workforce, manufacturing centers, oil, and in combination with Canada's oil, redefines and strengthens  The Americas' global trade powerhouse.  Other American countries follow.  ... FOR MORE FUTURE FLASHES CLICK ON GUEST POSTS ABOVE


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Paging Dr. Lean for Healthcare Solutions


Christie Clinic CEO Alan Gleghorn spoke with Blue Heron Journal about what he views as the three biggest health care challenges... "My grandfather, Henry Gleghorn, was passionate about fruit trees," he said. "Grandpa lived in Seymour, TX, not the best place to grow fruit." But Gleghorn thought about his Grandpa and how he planted and cared for his orchard, and when the younger Gleghorn was faced with instituting continuous improvement and culture change at Christie Clinic, he remembered what Grandpa said...CLICK  Show Me Your Orchard


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Endicott College, Beverly Farms, Massachusetts, Honorary Doctorate Awarded to Patricia E. Moody - Commencement Address, June 2004

A Mother's Day Remembrance, and a message for the  graduating class...it's that time of year again... milestones 

And thank you to some other people whom you will never meet:


Japanese flowering quince in
full bloom on Mother's Day,
 grown from a shoot cut from
 her plant, some 30+ yrs
after her passing at age 55
 from a very rare and very
fatal cancer, reticular cell
 sarcoma. I was 24.





First of all to my mother.  Thank you Mumma.   My mother had an 8th grade education.  She worked in a shoe shop for 7 years until she married – she picked up a heel, brushed cement on it, and tapped it in place. Pick up a heel, slather on some cement and tap in in place.  Pick up a heel….for 7 years.    She knew education was going to be important for me.  She didn’t understand the how or the specifics, but she knew it was for survival.

 

You see, I have a hard time learning new things – I was born blind and I stayed that way for about a year or so -  and learning to read was the just the first in a long series of frustrating first failures.  I always fail in my first attempt – my first pass at Dick and Jane, my first driver’s test, my first accounting exam, my first typing test, my first marriage, my first attempt to learn tennis, my first book – it’s a long list, and we only have 15 minutes. MORE

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Check out Tweets live from Industry Week Best Plants Conference in Milwaukee.  have to say thanks to my tough PT coach who got me ready for walking there's a lot of territory to cover especially Briggs and Stratton 30 yrs later!  More later! write when you get work!  The Mill Girl
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Mark Steele foresees parity of labor costs signaling increased competitiveness for the U.S. He is a private equity veteran and specialist in “Reputational RebuildsSM,” and is the CEO of Skyware Global. He predicts that reshoring and near-shoring trends will ultimately drive improvements... CLICK Re-shoring/in-shoring New Challenges
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Paging Dr. Lean for Technology Tools

Isn’t there a better way?

OPTIMIZATION!

 

By Patricia E. Moody

 

We’re seeing an explosion of powerful technology tools, from dashboards, to Cloud services and real-time network algorithms.  But are they doable and do they make a difference?  The answer is yes to both questions, but for supply management and manufacturing, new tools, like optimization, require newer, better decisions.   
 

Quentin Samelson, Nokia supply management exec and Motorola veteran,  says that technology tools hold enormous opportunity for industry. In supply management, Samelson sees a second round of interest in optimization, this time as a tool that can bring real benefits. 


AND SAMELSON'S ANSWER TO A FOLLOW-UP QUESTION FROM SUBHAJIT G. VIA LINKEDIN:

On 03/23/14 9:47 PM, Subhajit G. wrote:
--------------------
Hi Patricia....will you please help me getting this answer??
how to estimate the cost for implementing optimization tools in an organization in different links of supply chain. Is the cost for any department is dependent on the cost of implementing in other department


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Been Down So Long It Looks Like Up To Me

Four tech leaders predict the future of high-tech manufacturing, innovation and the road back to success

 

... all across the manufacturing  landscape, people feel they have "been down so long it looks like up to me" – shell-shocked by off-shoring, down-sizing and bad government moves, their eyes clouded over and they lost their vision.

And that's a shame, because they are missing the good news all around them: low inflation, cheap money, even cheaper technology, a steady stream of tech and machine innovation, U.S. companies taking back manufacturing and exporting a bigger share of product, an oil boom right here in the Americas.

It's enough to make a Mill Girl jump up at her machine and cheer. Been Down So Long It Looks Like Up to Me


CLICK HERE FOR THIS MILL GIRL FEATURE IN INDUSTRY WEEK

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So you're thinking of writing a book.... Great idea!  But....

Ten Tacky Signs that your book was self-published from The Mill Girl at Blue Heron Journal  more


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Healthcare Predictions for 2014 -

It’s been a long year, and we’ve all had enough pain to last us through “The Next Healthcare Revolution.” But at 17 percent of the U.S. GDP, one third of which is administrative costs, it gets personal — real personal. Even as the principles of lean manufacturing are applied to healthcare throughput, paperwork and facility design, progress has been too slow... there is truly much good data out there..we could use a little vision, some wisdom and some wild and crazy prognostications to comfort us.


Andy Coutu
Andy Coutu

First, good news for those of us who need organs and joints refreshed, just in time...Andy Coutu, President of R & D Technologies Inc., said that the next three to five years will see producers perfect their 3D Additive Manufacturing skills... “Within the next three to five years, the industry predicts the percentage will increase to 27 percent. Companies such as Stratasys will hit the $1 billion mark, and the street predicts that 3D printing companies’ (Stratasys and 3D Systems) stock will remain on the buy list.” Good news for healthcare, where hopeful rumblings about replacement organs and joints have the market’s attention. “It will be awhile before the FDA approves these printed body parts, but right now they are jetting out human tissue through 3D printers. With stem cell, fatty tissue and DNA, who knows where this will go?” CLICK HERE FOR MORE Healthcare Predictions for 2014


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2014, THE FIRST DAY, IT'S GOING TO BE A BETTER YEAR, A GOOD YEAR... fried egg with ham and a little cheddar on raisin bagel with latte, and Jimi Hendrix "Let me stand next to your fire."  It was a longggg year and it's over... it's over.  Made all my deadlines, did the RailTrail (no cars) on hybrid, almost never walk like a penguin, doctor died, got a trainer and PT coach, December saw NY Polyphony, my goal since last Christmas,  with my family in a snowstorm at Columbia with new titanium-tipped walking stick- DON'T YOU JUST LOVE THAT TITANIUM!   A Mill Girl at Blue Heron Journal
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CLICK HERE FOR INDUSTRY WEEK

Commentary from The Mill Girl

Microsoft Cloud Visionary Mike Opal asks
"Are you The Perfect Pumpkin?"
As big data proliferates, manufacturers find themselves competing in a vast, expanding field of options. Companies that fail to establish what makes them special and build their businesses around it will be left behind. 

Where are you on Cloud Analytics and The Connected Enterprise?
More devices breed more data, which breeds more actionable business intelligence.  For the full interview: Executive Interview: The Future According to Microsoft Cloud Visionary Mike Opal 




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DRILL BITS!  3D ADDITIVE MANUFACTURING, says Enterprise Tech on-line, will reach $6B by 2017:

bluefire"According to additive manufacturing authority Terry Wohlers, efforts such as these are playing into a boom from the industry’s current value at $2.2 billion to $6 billion by 2017. For many companies, additive manufacturing is used primarily for rapid prototyping, but increasingly manufacturers of all sizes are using it to offer customized designs at a low cost to the consumer.

'We are indeed experiencing a very dramatic paradigm shift in manufacturing worldwide,' said BlueFire Chairman and CEO William A. Blackwell."

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AND YET ANOTHER MILESTONE!  One year after The Unfortunate Incident with the Stairs, beyond daily PT and fitness classes, CrankyBitch is sending out a big thank you to all who forwarded Positivityness Messages - beautiful photos, videos, cards, flowers, Godiva chocolates, music, a Jambox,  one pair of new boots, prayers - every bit helped.  Never depressed, just felt I was at the bottom of a deep well, challenged to relearn how to walk.  And now happily working on re-programming those neural pathways so that when my head says "pivot and step," my foot doesn't go "duh..." 

Psalm 17:5  My steps have held fast to thy paths, My feet have not slipped

Sign me Crazy Lucky.  


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Healing Health Care

Jay Fulkerson, president and CEO of Health Payment Systems and a UnitedHealthcare veteran, is a health care pioneer doing some very cool things in claims administration
technology. The Mill Girl spoke with Fulkerson about what the company is doing to solve the big, messy billing problem that dominates health care. For providers, employers and consumers alike, the current claims process is confusing, burdensome and intimidating.  

 CLICK HEREExecutive Interview with Jay Fulkerson

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Solidscape - Made in The Americas Innovation, One Layer, One Industry at a Time


When Royden Sanders’ professors at Rensselaer Polytechnic Institute concluded that their student’s thesis was “too complicated,” like other later dropouts — Steve Jobs, Bill Gates, Larry Ellison, Ted Turner, Mark Zuckerberg — Sanders walked. And he went on to create even bigger and more complicated devices and operations...  CLICK HERE:Solidscape: Celebrating a Legacy of Innovation One Layer, One Industry at a Time


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___________________________________________________________________

PAGING DR. LEAN..... PAGING DR. LEAN(sm)










The Mill Girl asks lean experts to answer your questions. This forum allows industry leaders to speak to the lean issues or questions you come across each day.
  Send your questions for Dr. Lean to  tricia@patriciaemoody.com.





Paging Dr. Lean to Cut Healthcare Costs,
  Executive Interview with Cardinal Health VP Bill Owad

The Mill Girl: What is the biggest opportunity that you now see in health care to simplify and reduce costs?

Owad: ...coordinating care from end to end...  opportunities in six big buckets... Healing HealthcareMORE


Note:  In Nov. 2012, Gartner named Cardinal Health number one in supply chain, with Mayo Clinic coming in second: - .



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Paging Dr. Lean for New Product Development

Dear Dr. Lean:

My company participates in a new product development consortium to exchange ideas and work through better new product approaches. .... What we don't know is if we can change the gates in the health care value stream to speed up the whole cycle. In the end, all the customer really cares about is getting his equipment tomorrow.

What should we do?  Where should we start?

Sincerely,
An Innovator

DR. LEAN'S PRESCRIPTION:  PAGING DR. LEAN...NEW PRODUCT DEVELOPMENT





Paging Dr. Lean for Logistics Savings

Dear Dr. Lean:

My back hurts and my arms are numb. I work as a logistics supervisor in an old-school operation. We do a lot of expedites, premium shipments, workarounds, and heavy lifting ... I just don't think we can go much longer doing it this way.  Paging Dr. Lean for Logistics SavingsMORE 

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Paging Dr. Lean for Cost Measurement Solutions

Dear Dr. Lean:

We are trying to be more rigorous about measuring costs, but we have disagreements about the numbers —  We need help on these three questions... THREE COST EXPERTS RESPOND TO "TOO MANY NUMBERS IN CHICAGO"...MORE


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Dr. Lean Prescription:  Develop an Attitude for Gratitude on Your Lean Journey

Dear Dr. Lean:

We've been steadily implementing lean in our plant for the past three years... But lately, there have been some outside issues  seem to be impacting our plans.

The economy finally got to us...  MORE



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Paging Dr. Lean Healthcare Solutions from from Healthcare Reform Pioneers Dr. John Toussaint and Cindy Jimmerson

Dr. Lean - Why is it that when I go to the doctor I feel like a car going down an assembly line?
... MORE

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Healing Healthcare

 











When Jim Womack told me in 1997 that he was thinking of tackling the healthcare system because he had seen unfortunate events happen to his father-in-law, I told him “It’s a swamp, you’ll sink.”  ...  17% of our GNP, of which fully 1/3 represents administrative costs -  we might ask, “Why NOT healthcare?”
...MORE 
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Healing Healthcare, Cindy Jimmerson Interview

  Cindy Jimmerson, lean healthcare pioneer and former nurse - she's got street cred -  lives in a canyon along the Big Blackfoot River, the setting for the film A River Runs Through It, .. got her start in Lean doing research for the National Science Foundation “Innovation in Industry.” ...MORE









 









Paging Dr. Lean is brought to you by Patricia E. Moody, The Mill Girl at Blue Heron Journal. Submit your Paging Dr. Lean questions to tricia@patriciaemoody.com. Stay tuned as more lean experts answer your questions.

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Copyright Patricia E. Moody (patriciaemoody@gmail.com) 2013,  All rights reserved. 



























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