Follow Up Boss Hack #6431413 - Change your Follow Up Boss Notifications to Persistent so you see the Lead Claim Opportunities!

First to Claim lead assignment alerts a group of agents when new leads are created in Follow Up Boss. When a new lead is created, all members of the First to Claim group will receive a push notification alert on their phones. The first member of the group who claims the lead (via the push notification) will be assigned to it in Follow Up Boss.

If you try to claim a lead after it's claimed by another team member, you will be informed that the lead has already been claimed. 

If no one claims the lead, it will be assigned to a specified fallback agent after a specified amount of time.

Follow Up Boss Notifications - NEW LEAD

1 - Go to Notifications on your Phone 

2 - Go to Follow Up Boss 

3 - Change Banner Style to Persistent