Step 1:  The mobile user might face the Loading Dashboard, please wait ……error and it never shows the data on the dashboard on the mobile app.

Step 2: Get the tally access of the customer and open the company in the tally in which company they are facing the issue..

Step 3: Go to the Stock group in Tally Masters and check that there PRIMARY stock group is mentioned under grouping of same name as primary or not.

Step 4:  Due to this same name grouping under the same stock group the calculation part goes on Loop on the mobile app 

Step 5: Due to this the data on the Dashboard does not load with company data figures and shows the Loading Dashboard error in the mobile app.

Step 4: Rename the Primary group to “ Primary_1 “ so that Loop calculation will get removed and the issue for Loading Dashboard will get resolved on the mobile app.

Explain the same process to the customer.