Scenario 1: Customer has uninstalled desktop app and requires help with installation

Step 1.1: Take system access 

Step 1.2: Open browser and search Bizanalyst.in

Step 1.3: Download the application 

Step 1.4: Install the downloaded file 

Disposition > If Resolved Desktop trouble shooting - Desktop_app_setup 

Scenario 2: Customer system was formatted due to circumstance and requires help with installation

Step 2.1: Take system access 

Step 2.2: Open browser and search Bizanalyst.in

Step 2.3: Download the application 

Step 2.4: Install the downloaded file 

Disposition > If Resolved Desktop trouble shooting - Desktop_app_setup

Scenario 3: Customer wants to update the desktop application to latest version

Step 3.1: Take system access 

Step 3.2: Open Bizanalyst desktop application

Step 3.3: Click on update app option

Step 3.3: Download the application 

Step 3.5: Quit the previous version from background files before installing the lastest file

Step 3.4: Install the downloaded file 

Disposition > If Resolved Desktop trouble shooting - Desktop_app_setup

Scenario 4: Customer wants to sign up to bizanalyst and requires help with dekstop app installation

Step 4.1: Take system access 

Step 4.2: Open browser and search Bizanalyst.in

Step 4.3: Download the application 

Step 4.4: Install the downloaded file

Step 4.5: Help customer to sign up with email ID, password, mobile no, company name and partner code

Step 4.5: Help customer with tally configuration and adding company to desktop application

Step 4.6: Inform customer to download mobile application and login with registered email Id and start using the free trial

Disposition > If Resolved Desktop trouble shooting - Desktop_app_setup