• Auto-reminders via SMS and Whatsapp will require BizA Coins 5th December 2022 onward. 

• Currently, Coins can be used for sending Auto-reminders via SMS and Whatsapp. Stay tuned, we're bringing many more exciting features your way to use Coins! 

• Yes. If you have multiple companies added in a BizA subscription, your wallet balance will be shared amongst all the companies. You do not need to recharge separately for each company. Please note, only admin users can purchase coins. 

• The validity of your Biz Analyst Coins is 12 months from the date of credit. For every purchase of coins, you can view the expiry date of the Coins in the 'Purchase History' section in your Wallet. 

Disposition > If Resolved BA_Wallet_Coins_queries - What_is_Wallet_coins 

• You can purchase more Coins from the Wallet screen by clicking on 'Purchase Coins' on the Wallet screen. Please note, currently only admin users can purchase coins. 

Disposition > If Resolved BA_Wallet_Coins_queries - How_to_purchase_plan_details  

• 1 Biz Analyst Coin = 1 Indian Rupee 

• 1 SMS = 0.15 Coin 

• 1 Whatsapp = 0.65 Coin 

• Email = Free

Disposition > If Resolved BA_Wallet_Coins_queries - Charges_for_SMS_whatsApp 

• You can download the invoice for all your coin purchases from the 'Purchase history' screen 

Disposition > If ResolvedBA_Wallet_Coins_queries - Coins_purchase_invoice_details 

• Unfortunately, we don't support the transfer of Coins to another subscription. 

• In case your subscription expires and you have an unused Coin balance, your Coins will be valid until the date of expiry of your Coins. You can resume using your Coin balance upon renewal of your Biz Analyst subscription. 

Disposition > If Resolved BA_Wallet_Coins_Request  - Transfer_of_coins  

• Unfortunately, we don't support refunds for any unused Coin balance at the moment. 

Disposition > If Resolved BA_Wallet_Coins_Request   - Request_for_refund_Wallet 

• You can view your coin credit/debit details in the 'Coin Statement' section on the Wallet screen. 

• You can access your purchase history by clicking on 'View Purchase History' on the wallet screen. 

• You can check the refund status in the Coin Statement and the Auto-reminder report.

Disposition > If Resolved BA_Wallet_Coins_Request  - Wallet_Statement_Request 

• Usually, it takes a few minutes for the Coin balance to be updated post a successful transaction. If the Coin balance has still not been updated and payment was successful, please raise a ticket for further assistance.

Disposition > If Resolved BA_Wallet_Coins_Complaints  - Payment_done_balance_not_added   

• Coins are debited from your wallet at the time of sending auto-reminders via SMS and Whatsapp. If the delivery to a particular number fails due to a technical failure, the debited coin(s) for those numbers are refunded.

• If not refunded, raise email to "issue@khatabook.com".

Disposition > If Resolved BA_Wallet_Coins_Complaints  - Excess_deduction_of_coins