DEKSTOP APPLICATION INSTALLATION ISSUE 

Scenario 1: ERROR OPENING FILE WRITING

Solution: In the above Error issue, you have to Log In with the Admin's account on your Computer and this issue will be resolved. 

Disposition > If resolved Desktop Trouble shooting - Desktop_app_setup 

Scenario 2: INSTALLATION STOPS HALFWAY

Solution: In this case open Control Panel > Uninstall old version of BizAnalyst App > Install Desktop App.

Disposition > If resolved Desktop Trouble shooting - Desktop_app_setup 

Scenario 3: INSTALLATION ISSUE

Solution: Follow the below steps.

Step 3.1: Check the location of the downloaded file.

Step 3.2: If the file is not downloaded in the C drive application cannot be installed.

Step 3.3: Inform the customer to remove files from the C drive to make some space for the Biz analyst file.

Step 34: Move the downloaded file to C drive to install the application completely  

Disposition > If resolved Desktop Trouble shooting - Desktop_app_setup 

Scenario 4: INSTALLER INTEGRITY ERROR

Solution: Follow the below steps.

Step 4.1: When you see installer integrity error\error loading file\common issue is incomplete download\damaged file while installing desktop app then delete the current file 

Step 4.2: Download new desktop setup

Step 4.3: Exclude the setup file from Antivirus

Step 4.4: Right click on the Setup file > Properties > Unblock (as shown in the image). File is installed and desktop will open

Disposition > If resolved Desktop Trouble shooting - Desktop_app_setup 

Scenario 5: Customer was facing sync issue after installing new desktop version.

Desktop version and desktop connector app are different. Merchant should use BA mobile connector app to sync data to mobile.

Step 5.1: Take system access 

Step 5.2: Open browser and search Bizanalyst.in

Step 5.3: Download the application 

Step 5.4: Install the downloaded file 

Disposition > If resolved Desktop Trouble shooting - Desktop_app_setup