Scenario 1: Error "Attention Your Company will not sync" you have opened the company from a different folder

Please follow the below steps for company opened from Different Path: 

Step 1: Take Access of the customer’s system open the BA connector app, after configuration you might view the prompt mentioning that the company is opened from a different data folder and needs to Resync the company

Step 2: Click on the Resync button from the prompt that appears on the desktop app when confirming with the customer from which folder they want to sync the tally company.

OR

Step 1: Confirm with the customer whether the customer wants to sync the data from the old tally data folder or the new tally data folder.

Step 2: Guide customers how to check from which tally data folder the end user has opened the company. ( Tally > K: company > Select and check the path )

Note- If the issue is not resolved, then forward that call to the L2 team or raise a ticket.

Disposition > If resolved Desktop Trouble shooting - Resync Data

Scenario 2: Data sync issue even after all troubleshooting 

Step 2.1: If there are no error right click on bizanalyst desktop app icon > open file location > app data > roaming > bizanalyst > debug log > check for different data path detected error

In this case error pop on the connector app is skipped for which we have to manually resync the data from companies tab

Disposition > If resolved Desktop Trouble shooting - Resync Data