Step 1: If Customer is facing any Check in check out issue on the mobile app then check with the customer to update the app with the latest version first.

Step 2 : Guide the customer to provide the location permission to Biz app from mobile settings. ( Settings > Manage Apps > Biz mobile app > Permission > Location )

Note: These settings are in Android and In IOS no issue is faced till now as IOS does not have google maps and uses IOS maps.

Step 3: If Customer has enabled the settings and is still facing this issue then inform them to check with their network as well the area in which they are trying to check in has a proper network.

Step 4 : Ask the customer to check if their location is fetching on Google maps or not. If not then the biz app will also not be able fetch the check in details.