Scenario 1: Customer calls on helpline number: 

Step1 : Phone number can be changed from the Customer device itself by following the below steps.

• Go into Three lines on the top left hand side

• Click profile

• Click on Edit beside mobile no

• Update your Phone no.  and Save it

Scenario 2: Merchant wants to change the mobile no but admin mobile is not available or the registered no is not available. (Unable to login to app as OTP is shared on mobile no)

Step 2.1: Confirm if merchant has access to email id.

Step 2.2: Inform merchant to login with email id and password.

Step 2.3: OTP will be shared on email and mobile no.

Step 2.4: Merchant can login with the OTP received on email id.

Step 2.5: Now merchant can change his mobile no from mobile application

Step 3 :  If a customer is not able to edit and update from their end then inform the customer to mail us at help@siliconveins.com with their registered email id mentioning that they are not able to update contact details and provide the new contact details.

Scenario 3: Email received for mobile number change

Step 3.1:: The respective agent who receives the ticket can update contact details from the admin app.

Step 3.2: The respective agent can update the phone number from the admin app with the below steps.

Step 3.3: Click on the Edit button and edit the phone number and edit As shown in the below screenshot.