Scenario 1: Customer calls on helpline number: 

Step1 : Phone number can be changed from the Customer device itself by following the below steps.

• Go into Three lines on the top left hand side

• Click profile

• Click on Edit beside mobile no

• Update your Phone no.  and Save it

Scenario 2: Merchant wants to change the mobile no but admin mobile is not available or the registered no is not available. 

Step 2.1: Confirm if merchant has access to email id.

Step 2.2: Inform merchant to login with email id and password.

Step 2.3: OTP will be shared on email and mobile no.

Step 2.4: Merchant can login with the OTP received on email id.

Step 3 :  If a customer is not able to edit and update from their end then inform the customer to mail us at help@siliconveins.com with their registered email id mentioning that they are not able to update contact details and provide the new contact details.

Scenario 3: Email received for mobile number change

Step 3.1:: The respective agent who receives the ticket can update contact details from the admin app.

Step 3.2: The respective agent can update the phone number from the admin app with the below steps.

Step 3.3: Click on the Edit button and edit the phone number and edit As shown in the below screenshot.