NOTE: TO CHECK THE REASON FOR ENTRY FAILURE DISABLE THE AUTO IMPORT VOUCHER SETTINGS IN DESKTOP APP

Step 1: Open the desktop application

Step 2: Click on the edit option on the company name

Step 3: Disable auto import voucher settings

Step 4: Now in the companies page under the company name you will find pending entries option

Step 5: Click on pending entries and select the voucher type which was created 

Step 6: Here in failed entries you will find all te entries which are failed with reason

Step 7: Inform merchant the reason for entry failure and help merchant to rectify the error 

Error are mentioned below

• "Ledger name" does not exists - Remove the space at the end of the Ledger name

• "Item name" does not exists - Remove the space at the end of the Item name

• "voucher no " already exists in tally - Voucher no which is used already exists in tally (issue is common with manual numbering)

• Duplicate entry  - The entry created already exists in the tally, this is the second entry 

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 1: Entries failing with “Ledger name” does not exist error

Step 1.1: Open tally

Step 1.2: Go to Alter > Ledger > open that particular ledger

Step 1.3: Check for space at the end of ledger name by clicking on the end button in the keyboard

Step 1.4: Cursor will start blinking after the space, remove the space and save the ledger

Step 1.5: Import the voucher from the failed entry list in desktop app

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 2: Entries failing with “Stock item name” does not exist

Step 2.1: Open tally

Step 2.2: Go to Alter > Ledger > open that particular ledger

Step 2.3: Check for space at the end of the ledger name by clicking on the end button in the keyboard

Step 2.4: Cursor will start blinking after the space, remove the space and save the ledger

Step 2.5: Import the voucher from the failed entry list in desktop app

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 3: Voucher no already exists error

• Inform the merchant an entry has been created with the same voucher no in the tally

The most common issue is when the merchant is using manual numbering in tally and users are entering voucher numbers manually

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 4: Duplicate entry error

• If an entry with the same details is made it might fail. Entry with the same ledger, same voucher no, same items and same value entry will fail.

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue  

** ANY QUERY RELATED TO ENTRY CREATION OR DATA ENTRY SETTINGS SHOULD BE TAGGED UNDER Mobile app Troubleshooting - Data Entry settings **