TIP: Check for any previous tickets raised for same issue and if master name build was installed, If yes then check the desktop and re-install master build and resync data.

Step 1 : Match numbers with tally.

Step 2 : If there's a difference in outstanding , Search for a particular ledger in which outstanding is not matching up.

Step 3: Then sort the data month wise by going into the ledger report of that particular party.

Step 4: Go month by month and match closing balance of a particular party , If you get to find a difference in any particular month then bifurcate it into day wise data and find the difference amount

Step 5: In the ledger check all the entries day by day> will get the difference.

Step 6: After getting the difference the entry will be missing from the ledger report. So after this go to the daybook> add filter of missing date> and search the entry by the amount or ledger.

Step 7: Check for one entry from a ledger which is missing from ledger report of mobile app but available in day book with small difference like change in voucher no, ledger name difference or no data found while opened.

Step 8: In this case, masters are not updating in the current desktop version. So here we are giving custom builds to the customers. That build will be in version 7 only. 

Step 9: Install the custom build in user's desktop and resync all the companies. After resync, the issue will be resolved. 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.

OR

Step 1: If there is some voucher missing then please check whether you have opened your company data from two different paths in tally.

Step 2: If "YES" then avoid opening companies from 2 different paths and re-sync data from the Biz Analyst desktop app.

Step : If you have not opened data from two path check whether desktop app is installed in 2 location/desktop with different versions. If "YES" please remove the other version and resync the data  (For agents: check in admin app If data is syncing form 2 different versions, if yes ask customer to uninstall one and use one app and resync data once) 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.